Олександр

OLEKSANDR
DZYHYREI
SUPPORT MANAGER

WORK EXPERIENCE
NDA COMPANY Aug 2025 –
Present
Support Manager
Monitoring game servers — monitoring server
performance, load, online activity, errors, crashes,
and other issues that may affect the game.
Managing in-game events — launching,
monitoring, and ending events, checking their
functionality, and ensuring they run according to
schedule.
Managing game content — updating rewards,
items, configurations, quests, offers, and other live
game content.
Handling live incidents — identifying issues during
live operations, collecting relevant information, and

📍 Lutsk, 43018, Ukraine escalating complex cases to developers or
📞 [відкрити контакти](див. вище в блоці «контактна інформація») responsible teams.
✉️ [відкрити контакти](див. вище в блоці «контактна інформація») Monitoring player activity and metrics — tracking
online numbers, player behavior, event
Tg: San4etz
participation, and other key metrics to identify
anomalies and potential issues.

SKILLS
NDA COMPANY
Feedback Analysis SUPPORT MANAGER
Incident Management
Technical Support Handling player chats and inquiries — responding
Time Management to questions regarding accounts, bonuses, games,
Problem Solving
deposits, and withdrawals.
Payment Processing
KYC & Account Verification Checking payment statuses — verifying deposits
Stress Management and withdrawals in internal systems and providing
Communication Skills players with accurate information about their
transactions.
Resolving account-related issues — assisting with
EDUCATION login problems, password resets, verification,
Lutsk National Technical University account restrictions, and personal data updates.
CIVIL ENGINEERING BACHELOR'S DEGREE Handling bonuses and promo codes — checking
bonus eligibility, activation, wagering
requirements, and resolving issues with bonus
credits.
Escalating complex cases — forwarding
unresolved issues to relevant departments, such as
Payments, Risk, Fraud, VIP, or Technical Support,
School №24 when the issue cannot be handled by the first-line
SECONDARY EDUCATION (11 GRADES)
Support Agent.