Akintola

AKINTOLA ROY AYODEJI
[відкрити контакти](див. вище в блоці «контактна інформація») &I [відкрити контакти](див. вище в блоці «контактна інформація») 0 telegram: @roy2625
Remote Customer Support Specialist

PROFESSIONAL SUMMARY

Customer Support professional with 11+ years of experience in high-responsibility communication
and customer-facing roles. Proven ability to handle inbound and outbound interactions, resolve
customer issues, and communicate clearly in high-pressure environments. Experienced in remote
support, customer retention, and service quality delivery.

CORE SKILLS

• Customer Care & Support • Remote Support & Troubleshooting Tools
• Inbound & Outbound Call Handling • CRM & Ticketing Systems
• Customer Retention & Escalation Handling • Problem Solving
• Professional Communication • Clear Documentation

PROFESSIONAL EXPERIENCE

Outbound Customer Care Specialist
GotYouBackSupport I 2025 - 2026
• Conducted outbound customer calls for product support and activation
• Guided customers through troubleshooting and software activation steps
• Addressed objections professionally while maintaining customer satisfaction and retention

Customer Care Representative
Access Bank I 2022 - 2023

• Handled inbound customer inquiries and servicce-related complaints
• Provided accurate information on banking products and account serrvices
• Maintained high service-quality standards and customer confidentiality

Aviation Weather Communication Officer
Airport Operations I 2015 - Present

• Delivered critical weather briefings to pilot before and during landing
• Operated effectively in a high-pressure, safety-critical environment
• Ensured flight safety through precise, timely communication

EDUCATION

• Higher National Diploma (HND) - World Meteorological Organization (WMO)
• Bachelor's Degree in Meteorology and English

AVAILABILITY REFERENCES
• Available for Remote Positions