Goodness

ASIANYA GOODNESS CHIEMEKA
CUSTOMER SERVICE REPRESENTATIVE

CONTACT PROFILE SUMMARY
@emasparkles Customer-focused service professional with 4+ years of experience
supporting customers, resolving inquiries, and delivering consistent
[відкрити контакти](див. вище в блоці «контактна інформація»)
service excellence across technology, fintech, and digital environments.
[відкрити контакти](див. вище в блоці «контактна інформація») Skilled in client communication, issue resolution, CRM management,
Abuja, Nigeria case handling, customer onboarding, and follow-up coordination
through clear communication and timely responses. Adept at
understanding customer needs, providing solution-oriented support,
managing expectations, and improving satisfaction levels while
EDUCATION
maintaining brand perception.
2022
UNIVERSITY OF NIGERIA NSUKKA ,
ENUGU STATE ,NIGERIA WORK EXPERIENCE
Bachelor of Science, Nutrition and Area50technologies (Remote) 2021 – 2023
Dietetics Customer Representative
Delivered high-quality customer support for Area50technologies by
handling inquiries through digital communication channels.
SKILLS
Assisted inbound and outbound customers with account setup,
Customer Support Communication service requests, and product-related concerns.
Issue Resolution Clearly explained service features, usage guidelines, and solutions
to ensure customer understanding and satisfaction.
Client Relationship Management Updated CRM systems, documented customer interactions, tracked
Multi-Channel Customer cases, and submitted service reports.
Engagement Provided consistent follow-up support, ensuring issue resolution,
customer retention, and long-term trust.
Service Quality Assurance Collaborated with internal teams to escalate complex issues and
Case Reporting improve overall service processes.
CRM Management
Jobraker (Remote) 2024 – 2025
Complaint Handling
Customer Representative
Conflict Resolution
Provided customer support for Jobraker’s recruitment and staffing
Service Documentation
platform to clients across multiple industries.
Team Collaboration Responded to inquiries via email, calls, and live chat to understand
Remote Customer Support client issues and service needs.
Guided customers through account setup, platform usage, and
Follow-Up Coordination
onboarding processes.
Resolved complaints, addressed concerns, and managed service-
related requests with professionalism.
LANGUAGE
Collaborated with internal teams to ensure timely resolutions,
English (Fluent C+) smooth service delivery, and customer satisfaction.
Maintained accurate customer records, interaction logs, and case
updates within the CRM system.
REFERALS
Conducted follow-ups to confirm issue resolution and strengthen
Available on request long-term client relationships.