Abigeal

BOLUWATIFE ABIGEAL OJENIYI
Customer Support Speci al i st

CONTACT PROFILE SUMMARY
[відкрити контакти](див. вище в блоці «контактна інформація») Customer Support Specialist with 2+ years of experience handling
customer inquiries, resolving issues, and maintaining high satisfaction in
@oluwatifeh13
fast-paced environments. Skilled in communication, problem-solving,
[відкрити контакти](див. вище в блоці «контактна інформація»)
and CRM tools, with a strong ability to manage multiple requests
efficiently. Fluent in English and experienced in remote communication.

WORK EXPERIENCE
EDUCATION
KemzyBell Company JAN 2025 - DEC 2025
2023 - 2025
Customer Support Representative
MOSHOOD ABIOLA POLYTECHNIC
Diploma in Business Administration Handled customer inquiries via phone, live chat, and in-person
support, ensuring timely responses within SLA standards
Assisted customers with product inquiries, provided
recommendations, and resolved concerns to ensure positive
experiences and customer satisfaction.
SKILLS Resolved customer issues and escalated complex cases when
necessary to ensure high customer satisfaction
Strong Comminucation Skills
Maintained organized product displays and inventory records,
Administrative Support contributing to efficient store operations and stock management.
CRM Software & Helpdesk tools Collaborated with team members to achieve daily sales goals.

Multitasking &Time management
Problem solving & Conflict Oyin Gas Store AUG 2024 - JAN 2025
Administrative and Customer Support
resolution
Critical & Analytical thinking Assisted customers at the front desk with payments and inquiries.
Managed daily financial transactions, ensuring 100% accuracy in
Fast Typing
fund handling and POS operations.
Microsoft Office (Word, Excel) Maintained digital and physical records of sales, deposits, and
Knowledge of AI and Usability financial activities, demonstrating strong attention to detail.
Developed and trained team members on customer service
protocols, secure transaction procedures, and daily operational
standards.
Coordinated staff schedules and monitored workflow to ensure
LANGUAGES seamless service delivery and optimal resource allocation.

English: Native Speaker