Богдан

Bohdan Bilokur
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») / [відкрити контакти](див. вище в блоці «контактна інформація»)
Business and Hospitality Operations Graduate

SUMMARY STATEMENT

Multilingual hospitality and business graduate with international concierge experience at a global hotel brand. Skilled in guest communication, reservation handling using Opera PMS, and resolving guest requests. Experienced in administrative work and customer-facing roles. Comfortable working with email, booking systems and online communication tools. Seeking roles in hospitality support or customer service in Ankara. Available for full time or part time work.

KEY SKILLS

Languages
• English – Advanced
• Ukrainian – Native
• Russian – Native

Communication
• Excellent verbal and communication skills demonstrated through driving sales in guest-facing hospitality and office administration roles
• Able to listen and take in feedback

Collaborative Working
• Ability to collaborate and work in a team environment demonstrated through group presentations at Coventry University and in a concierge role at Marriott International hotel

Time Management and Organisation
• Excellent time management and organisational skills demonstrated through simultaneously undertaking my honours Degree at Coventry University and Uman University

RELEVANT WORK EXPERIENCE

Concierge & Front Office Intern Marriott International (Qatar) Sep 2025 – Mar 2026

◦ Delivered high-level concierge services to international guests in a hotel environment
◦ Managed guest inquiries, reservations, transport arrangements, and special requests
◦ Operated Opera PMS for guest profiles, bookings, and service coordination
◦ Coordinated with front desk, housekeeping, restaurant, and management teams to ensure seamless guest experience
◦ Communicated daily with multicultural clientele in English

Sales RepresentativeUniversal Trade Windows LTD (UK) May 2025 – Aug 2025
◦ Engaged directly with prospective clients to assess needs and present tailored service solutions
◦ Scheduled consultations and generated qualified leads
◦ Developed strong objection-handling and persuasion skills

Sales Assistant CO-OP Grocery Store (UK) December 2022 – July 2023
• Delivered exceptional customer service at checkouts and self-checkout stations, ensuring a seamless and positive shopping experience
• Assisted customers in locating products throughout the store, enhancing satisfaction and driving sales through personalised support
• Acted as the primary point of contact during shifts, resolving communication, technical, and security issues promptly and effectively

Digital Marketing SpecialistSelf-Employed (Ukraine) May 2019 – Apr 2022
• Proactively sourced new clients through Upwork, cold calling, and social media outreach, building a robust pipeline of prospects
• Engaged clients in face-to-face discussions to clarify project stages, secure approvals, and foster trust, enhancing customer satisfaction
• Formulated strategy for a website by conducting target audience research and competitors analysis using MS Excel
• Created prototypes in Figma and built landing pages using Tilda and WordPress, optimising user experience

OTHER WORK EXPERIENCE

Office AdministratorAgile Unboxed (UK) April 2024 – September 2024
• Coordinated domestic and international travel arrangements
• Managed quotations, invoices, and payment processing, maintaining strong vendor relationships and financial accuracy
• Performed bookkeeping using online accounting system, streamlining financial records and ensuring compliance with organisational standards

Office AdministratorKeith Evans Builders (UK) January 2023 – March 2023
• Managed supplier quotations and procurement coordination
• Processed invoices and maintained appointment schedules
• Responded to customer inquiries and administrative requests

EDUCATION

Coventry University (UK)Business Management and Leadership September 2022 – July 2025
Relevant Modules: Marketing and Sales, Project management, Inventory Control, Financial and Resource management
Grade: 2:1
CMI Level 5 Diploma in Management and Leadership (Chartered Institute of Management)

Uman University (Ukraine)EconomicsSeptember 2021 – May 2025 Relevant Modules: Macro and Microeconomics, Finance and banking, Management of foreign economic activity, Information systems in economics

CERTIFICATIONS

• Meta Social Media Marketing Professional Certificate - Coursera
• The Top 10 Most Popular Courses among Sales Professionals - LinkedIn Learning
• Master Confident Presentations by Chris Croft - LinkedIn Learning

HOBBIES AND INTERESTS
• I am passionate about travel, having explored diverse destinations such as Turkey, Poland, Greece and Cyprus for family holidays, as well as Italy, France and Spain as solo adventures across Europe, where I built strong interpersonal skills by connecting with people from varied backgrounds.
• Recently, I passed my UK driving test and purchased a car, enabling me to travel more freely and pursue camping, which enhances my independence and problem-solving ability.