Sofiia

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Sofiia Blikhar Junior Project Manager
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I have experience in team administration and coordination. I successfully
Telegram completed a Project Management course and am motivated to continue
growing in this field. I also created my own full-cycle pet project, applying Agile
Sofiia Blikhar principle s throughout the process.

Lviv, Ukraine
Professional Courses
IT Project Manager
Hard Skills Farionova School
Nov 2025 - Feb 2026

Project integration management During the course, I developed a pet project, where I:
Project time management Defined the project Vision and Scope
Formed the MVP of the product
Project risk management Conducted Project Estimation and created a WBS
Calculated the project budget
Project cost management Developed a Risk Matrix
Defined project, product, and team KPIs
Worked with the Scrum methodology and sprint planning
Tools Developed a Test Strategy and Acceptance Criteria

Canva, Figma, Balsamiq, Miro

Trello, Jira Work experience
Microsoft Office, Google Docs, Administrator/CustomerService Feb 2023 - Jun 2025
Sheets, CRM Germany

Communicated directly with clients and resolved organizational and
technical issues.
Soft Skills Managed the client database, handled documentation and processed
payments.
Responsibility Responded to client inquiries and maintained service quality.
Proactivity Planned daily work processes and ensured tasks were completed on
time.
Adaptability Additions Achievements:
1. Worked with up to 40–50 clients per day, maintaining a consistent level of
Attention to Detail service.
2. Improved customer satisfaction by approximately 15–20% through quick
responses and attentive communication.
Languages 3. Developed strong communication skills and learned how to work with
different types of clients.
English — B1

German — B1
Education
Ukrainian — Native
Applied Linguistics (German and English Languages) Sep 2019 - Jun 2023
Lviv Polytechnic National University, Lviv
Bachelor’s Degree