Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17648475/

Досвід роботи

Sales manager

з 03.2024 по 09.2026 (2 роки 7 місяців)
Status Transportation, Remote (Auto business and auto service)

Atlanta-USA

Key Responsibilities

- Managed sales and business development for regional and long-haul transportation services, generating 40–60 qualified leads monthly through cold calls, email campaigns, LinkedIn, and referrals. Used HubSpot CRM and Excel to manage pipelines and follow-ups.
- Recruited and onboarded owner-operators through targeted outreach, referrals, driver screening, and document verification, expanding the company's driver network.
- Built relationships with shippers, carriers, and transportation partners, negotiating rates and service agreements while managing 25–35 active prospects through CRM tracking.
- Coordinated with dispatch and operations teams to monitor shipments, manage driver assignments, and resolve scheduling, documentation, and delivery issues using Excel trackers, email, and team messaging tools.
- Handled 20–30 weekly driver and customer inquiries, providing shipment updates, resolving escalations, and coordinating timely solutions to improve customer satisfaction.
- Negotiated transportation rates and service terms using Excel-based pricing comparisons to assess profitability, maintain competitive offers, and identify repeat-business opportunities.
- Maintained customer records, deal stages, communication histories, and follow-up schedules in HubSpot CRM to improve pipeline visibility and sales forecasting.
- Prepared weekly and monthly KPI reports using Excel PivotTables, lookup formulas, and CRM dashboards to track lead generation, conversions, client acquisition, recruitment, and sales performance.

Key Achievements

- Increased monthly client acquisition by 30% within 12 months through targeted prospecting, improved lead qualification, and consistent CRM follow-ups.
- Expanded the owner-operator recruitment pipeline by 35% through structured outreach, driver referrals, and improved candidate engagement.
- Generated 40–60 qualified leads monthly through cold calling, LinkedIn prospecting, email campaigns, and referrals.
- Improved lead follow-up compliance by 25% through CRM reminders, standardized activity tracking, and weekly pipeline reviews.
- Reduced average response times to driver and customer inquiries by approximately 30% through improved communication workflows and closer coordination with dispatch.
- Maintained approximately 95% CRM record completeness through regular data updates and consistent tracking of customer interactions and sales activities.
- Achieved 100–115% of quarterly sales targets by prioritizing high-potential prospects, negotiating competitive rates, and developing repeat-business opportunities.

Account executive

з 09.2022 по 01.2024 (1 рік 5 місяців)
Just Energy, Remote (IT)

- Owned strategic enterprise accounts, partnering with C-suite executives, IT leaders, and business stakeholders to manage renewals, negotiate commercial agreements, resolve technical concerns, and identify opportunities for account expansion and long-term revenue growth.

- Led cross-functional initiatives across sales, customer success, and technical support to streamline client onboarding, improve implementation workflows, and reduce time-to-value through structured enablement, technical guidance, and stakeholder alignment.

- Generated approximately $350K in incremental annual revenue through strategic upselling, cross-selling, and consultative solution selling, identifying client needs and recommending software capabilities, application enhancements, and data-driven solutions aligned with business objectives.

- Leveraged Salesforce and HubSpot to manage enterprise pipelines, forecast revenue, monitor contract renewals, and identify at-risk accounts. Used Excel and Power BI to analyze account performance, track customer health indicators, and prioritize expansion opportunities.

- Served as a senior escalation point for enterprise clients, coordinating with application support and development teams to investigate technical issues, track defects in Jira, validate data discrepancies using SQL and Excel, and ensure timely resolution of customer-impacting problems.

- Developed and implemented strategic account management playbooks covering executive business reviews, renewal planning, stakeholder engagement, adoption monitoring, and proactive outreach, strengthening customer retention and uncovering additional revenue opportunities.

- Delivered executive-level product demonstrations, solution presentations, and technical consultations, translating complex application functionality, integrations, and business intelligence capabilities into measurable business value for enterprise decision-makers.

- Collaborated with product, engineering, and customer success teams to translate client feedback into actionable improvements, communicate technical requirements, and align solution delivery with customer expectations, commercial commitments, and strategic account objectives.

Technical Sales & Customer Success Manager

з 08.2019 по 08.2022 (3 роки)
Just Energy, Remote (IT)

Managed acquisition, onboarding, and technical account support for 40+ enterprise clients, leading product demonstrations, requirements discovery, solution presentations, and implementation follow-ups to improve adoption and accelerate revenue realization.

Provided application support and technical troubleshooting, investigating user-reported issues, reproducing errors, validating data, and coordinating resolutions with development and customer success teams. Used Jira for issue tracking, SQL for data validation, and Excel for investigating discrepancies and reporting findings.

Translated business requirements into technical solutions by working with clients and internal teams to assess workflows, explain application functionality, identify integration challenges, and support effective use of software products and business intelligence tools.

Supported regional sales and account expansion initiatives, identifying opportunities to introduce additional features and technical solutions that generated approximately $100K in incremental revenue through strategic account development and consultative selling.

Collaborated with marketing and sales teams to improve lead nurturing, CRM workflows, and follow-up sequences, increasing lead-to-customer conversion rates by 15% through structured outreach and consistent pipeline management.

Delivered product demonstrations, user guidance, onboarding sessions, and technical enablement to help enterprise clients understand system capabilities, resolve common issues, and integrate solutions into their daily operations.

Used SQL, Excel, and Power BI to analyze operational data, validate reporting accuracy, monitor performance indicators, and identify trends that informed client recommendations and account growth strategies.

Maintained client relationships throughout the customer lifecycle, documenting technical issues, tracking resolution progress in Jira, and coordinating with stakeholders through Slack, Microsoft Teams, and email to improve response times, customer satisfaction, and long-term retention.

Sales Executive

з 12.2014 по 01.2017 (2 роки 2 місяці)
CONCENTRIX, Remote (IT)

Managed a portfolio of enterprise clients across North America and Europe, overseeing both new business development and renewal strategy to drive sustained revenue growth.

Identified and developed new pipeline opportunities while deepening strategic relationships with existing accounts to expand long-term revenue potential.

Consistently exceeded sales quotas, contributing to enterprise deals and account expansions totaling $150K+ in annual revenue.

Partnered with implementation, product, and support teams to ensure seamless service delivery, resolve complex client challenges, and maintain high levels of customer satisfaction.

Led Quarterly Business Reviews (QBRs) with key stakeholders to evaluate account performance, align on business objectives, and uncover expansion opportunities.

Guided clients through onboarding, product enablement, and training initiatives to accelerate adoption, increase product utilization, and strengthen long-term account retention.

Освіта

Babcook University

Accounting, Kyiv
Вища, з 2010 по 2015 (5 років)

Додаткова освіта та сертифікати

Sales force Administration

6 months

Знання і навички

• Communicability
• Adaptability
• Management of CRM
• Attentiveness
• Independence
• Honesty
• Conducting negotiations
• B2B Sales
• Active sales
• User 1C
• Manual testing
• Writing test cases
• Writing bug reports
• HTML
• CSS
• JavaScript
• GitHub
• React
• SQL
• Git
• Figma
• TypeScript
• SASS
• Node.js
• MySQL
• Python
• Bootstrap
• MS Excel
• JQuery

Знання мов

Англійська — вільно