Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17769078/

Досвід роботи

Customer support representative

з 03.2024 по 08.2026 (2 роки 6 місяців)
Kingstanfrank Online Store, Remote (Retail)

• Led a project that reduced processing time by 35% after identifying a major bottleneck.
• Delivered a key project two weeks ahead of schedule while collaborating with two cross-functional departments.
• Presented weekly progress updates to a 10-member team, improving communication, transparency, and reporting accuracy.
• Maintained high customer satisfaction and achieved a strong first-contact resolution rate.
• Managed customer inquiries via Intercom, live chat, email, phone, and Slack.
• Processed customer orders and accurately documented interactions in CRM systems.
• Resolved order, delivery, payment, refund, and product-related issues promptly and professionally.
• Collaborated with cross-functional teams to improve service delivery and ensure timely issue resolution.

Customer service manager

з 02.2020 по 12.2023 (3 роки 11 місяців)
Jay-Jay Peters Ltd, Remote (Retail)

• Assisted over 40 customers daily, handling inquiries and maintaining high levels of customer satisfaction.
• Directed incoming calls, processed and tracked customer orders and payment statuses to ensure smooth transactions.
• Resolved customer issues promptly using strong problem-solving skills, improving the overall customer experience through clear communication and personalized service.
• Applied effective sales and persuasion techniques to assist undecided customers in making informed purchasing decisions, resulting in higher-value purchases.
• Handled customer inquiries and turned interactions into sales while maintaining a customer-focused approach.

Customer support representative

з 05.2017 по 10.2019 (2 роки 6 місяців)
Pristine Connections Group LLC, Remote (Transportation and logistics)

• Managed dispatch boards and coordinated load assignments, ensuring accurate scheduling and timely pickups and deliveries.
• Tracked driver locations in real time and provided updates to clients and internal teams.
• Provided drivers with navigation support and resolved on-road issues to minimize delays.
• Communicated with brokers and clients, maintaining clear and consistent updates throughout the dispatch process.
• Applied key logistics concepts, including detention, layover, and TONU, in load management and reporting.
• Handled inbound calls and emails, providing service information and resolving customer inquiries.
• Reviewed customer accounts, calculated charges, processed billing, and followed up on outstanding payments.
• Maintained accurate dispatch and customer records.
• Improved service delivery through cross-functional collaboration and process improvements.
• Consistently met deadlines while maintaining high levels of customer satisfaction and supporting customer retention.

Освіта

University of Lagos

Bachelor of Arts (BA), English Language, Kyiv
Вища, з 2013 по 2017 (4 роки)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж
• Management of CRM

Знання мов

Англійська — просунутий

Додаткова інформація

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.