Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17769078/

Досвід роботи

Customer service manager

з 03.2024 по нині (2 роки 9 місяців)
Kingstanfrank Online Veterinary, Remote (Retail)

• Managed customer inquiries across multiple communication channels, including Intercom, Zendesk, Zoho, live chat, email, phone, and Slack, ensuring timely and professional responses.
• Resolved customer issues relating to orders, deliveries, payments, refunds, and product inquiries, ensuring effective problem resolution and customer satisfaction.
• Processed customer orders, maintained accurate customer records, and documented interactions in CRM systems to ensure data accuracy and efficient case management.
• Handled customer complaints with empathy and professionalism, delivering effective solutions while maintaining high customer satisfaction and service quality.
• Collaborated with cross-functional teams to streamline service delivery, resolve escalated issues, and improve overall customer experience.
• Proactively identified potential customer issues, anticipated service challenges, and implemented solutions to prevent escalations and improve operational efficiency.
• Managed multiple customer requests and competing priorities in fast-paced environments while maintaining clear communication, accuracy, and a customer-centric approach.

Customer support representative

з 01.2020 по 01.2024 (4 роки)
MTN Communication, Remote (Telecommunications and networking)

• Delivered exceptional customer service by addressing customer needs promptly and ensuring a positive customer experience.
• Resolved customer complaints and service-related issues efficiently, maintaining high customer satisfaction levels.
• Managed customer inquiries regarding company products and services, providing accurate information and effective solutions.
• Strengthened customer loyalty and retention through proactive follow-up calls, relationship management, and consistent customer engagement.
• Proactively identified potential customer issues, anticipated challenges, and implemented effective solutions to prevent escalations and improve service delivery.
• Maintained a customer-focused approach while demonstrating initiative, problem-solving skills, and commitment to continuous improvement.

Customer support representative

з 05.2017 по 10.2019 (2 роки 6 місяців)
Pristine Connections Group LLC, Remote (Transportation and logistics)

• Managed dispatch boards and coordinated load assignments, ensuring accurate scheduling and timely pickups and deliveries.
• Tracked driver locations in real time and provided updates to clients and internal teams.
• Provided drivers with navigation support and resolved on-road issues to minimize delays.
• Communicated with brokers and clients, maintaining clear and consistent updates throughout the dispatch process.
• Applied key logistics concepts, including detention, layover, and TONU, in load management and reporting.
• Handled inbound calls and emails, providing service information and resolving customer inquiries.
• Reviewed customer accounts, calculated charges, processed billing, and followed up on outstanding payments.
• Maintained accurate dispatch and customer records.
• Improved service delivery through cross-functional collaboration and process improvements.
• Consistently met deadlines while maintaining high levels of customer satisfaction and supporting customer retention.

Освіта

University of Lagos

Bachelor of Arts (BA), English Language, Kyiv
Вища, з 2013 по 2017 (4 роки)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж
• Management of CRM

Знання мов

Англійська — просунутий

Додаткова інформація

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.