Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17769078/

Досвід роботи

Customer support representative

з 03.2024 по нині (2 роки 8 місяців)
Kingstanfrank Online Store, Remote (Retail)

• Led a project that reduced processing time by 35% after identifying a major bottleneck.
• Delivered a key project two weeks ahead of schedule while collaborating with two cross-functional departments.
• Presented weekly progress updates to a 10-member team, improving communication, transparency, and reporting accuracy.
• Maintained high customer satisfaction and achieved a strong first-contact resolution rate.
• Managed customer inquiries via Intercom, live chat, email, phone, and Slack.
• Processed customer orders and accurately documented interactions in CRM systems.
• Resolved order, delivery, payment, refund, and product-related issues promptly and professionally.
• Collaborated with cross-functional teams to improve service delivery and ensure timely issue resolution.

Data annotator

з 02.2020 по нині (6 років 9 місяців)
Hugo Technology, Remote (IT)

•Reviewing Annotated data to ensure it meets quality standards and guidelines. •Annotate data to ensure artificial Al models are trained with accurate data.
•Providing feedback and guidance to data annotators to improve their accuracy and efficiency,
•Identifying and addressing issues or discrepancies in annotated data.
•Analyzing data annotation results to identify trends, patterns, and areas for improvement.
•Documenting quality assurance procedures and findings.
•Participating in training sessions for new annotators.

Customer support representative

з 05.2017 по 10.2019 (2 роки 6 місяців)
Pristine Connections Group LLC, Remote (Transportation and logistics)

• Managed dispatch boards and coordinated load assignments, ensuring accurate scheduling and timely pickups and deliveries.
• Tracked driver locations in real time and provided updates to clients and internal teams.
• Provided drivers with navigation support and resolved on-road issues to minimize delays.
• Communicated with brokers and clients, maintaining clear and consistent updates throughout the dispatch process.
• Applied key logistics concepts, including detention, layover, and TONU, in load management and reporting.
• Handled inbound calls and emails, providing service information and resolving customer inquiries.
• Reviewed customer accounts, calculated charges, processed billing, and followed up on outstanding payments.
• Maintained accurate dispatch and customer records.
• Improved service delivery through cross-functional collaboration and process improvements.
• Consistently met deadlines while maintaining high levels of customer satisfaction and supporting customer retention.

Освіта

University of Lagos

Bachelor of Arts (BA), English Language, Kyiv
Вища, з 2013 по 2017 (4 роки)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж
• Management of CRM

Знання мов

Англійська — просунутий

Додаткова інформація

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.