Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17769078/?puid=6296

Досвід роботи

Customer support representative

з 01.2024 по 03.2026 (2 роки 3 місяці)
KINGSTANFRANK BOUTIQUE (Fashion & Accessories Boutique)Retail, Дистанційно (Роздрібна торгівля)

I assisted about 30+ customers daily, handling inquiries and turning interactions into sales while maintaining high levels of customer satisfaction. I Managed incoming calls, processed orders, and tracked order and payment status to ensure smooth transactions. I also applied effective sales and persuasion techniques to guide undecided customers, resulting in higher-value purchases and resolved customer issues promptly using strong problem-solving skills which improved overall service experience through clear communication and personalized service.

Customer service manager

з 01.2023 по 01.2024 (1 рік)
Global Communication Limited, Дистанційно (Телекомунікації, зв'язок)

I successfully handled customer inquiries about the company's products and services via phone, email, and social media, resolving issues and escalating when necessary. I achieved high first-contact resolution and maintained customer satisfaction and consistently met service standards through smooth daily operations.

Customer service manager

з 05.2021 по 10.2023 (2 роки 6 місяців)
Crusader Academy, Дистанційно (Освіта, наука)

At Crusader Academy, I worked for one years+ handling student reactivation and sales support. I communicated daily with students through calls, messages, and emails to understand why they stopped learning and to encourage them to return. I handled objections like cost and timing by offering better lesson packages that increased re-enrollment. I analyzed churn reasons and used insights to improve retention strategies. I managed CRM systems and Google Sheets to update student records, track progress, and maintain accurate data. Through consistent follow-ups and clear communication, I improved win-back results and exceeded monthly targets, contributing to stronger student engagement and growth.

Освіта

University of Lagos

Bachelor of Arts (BA), English Language, Одеса
Вища, з 2017 по 2020 (3 роки)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж

Знання мов

Англійська — просунутий

Додаткова інформація

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.