Діана

Diana Chorna
Vinnytsia, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Work Experience

Sales Team Leader, B2C – DACH region

Outsource | Ukraine
09.2024 – 03.2026

● Led and supervised sales team focused on German-speaking market
● Improved conversion rates by implementing new sales scripts and training sessions
● Conducted coaching sessions and performance evaluations
● Managed CRM systems and reporting
● Coordinated a team of 12 sales representatives
● Onboarding of new managers

Project Manager with German – European Market

alkima GmbH | Ukraine
10.2023 – 09.2024

● Managed digital and web development projects for international clients
● Coordinated communication between clients and development team
● Controlled project timelines
● Ensured client satisfaction and long-term cooperation
● Maintained partner relationships

Sales Department Representative, B2B – USA Market

TRUCKER GUIDE | Ukraine
02.2023 – 10.2023

● Finding new customers and developing sales opportunities.
● Communicating with customers by phone or email.
● Presenting product and explaining benefits.
● Following up with customers to close sales.

Personal Assistant / Project Manager Assistant – German M arket

DRESSLAB UA | Ukraine
02.2022 – 12.2022

● Organized operational and administrative processes
● Supported project coordination and vendor communication
● Managed documentation and reporting

Sales Manager, B2C – USA Market

Moving Company LIRAN | Ukraine
04.2021 – 10.2021

● Generated and managed inbound/outbound sales leads
● Negotiated contracts and pricing
● Maintained long-term client relationships

Customer Service Representative with German – DACH Region

Microsoft Software | Teleperformance LLC | Poland
03.2019 – 09.2020

● Provided technical and product support for German-speaking clients
● Resolved customer issues and maintained high satisfaction rates
● Worked with CRM and ticketing systems

Restaurant Manager

PHM LLC | Ski Resort Semmering | Austria
08.2015 – 10.2018

● Managed daily restaurant operations
● Supervised staff and scheduling
● Controlled inventory and financial performance
● Maintained partner relationships

Travel Assistant

Studifahrten (mini-job) | Germany
04.2014 – 02.2015

● Assisted in organizing student trips
● Coordinated logistics and communication

Education

● Vinnytsia State Pedagogical University

Foreign Languages and Literature
2008 – 2013

Additional Education

● NHS (DE)
Leverkusen, Germany
2013 – 2014

● Goethe University, Frankfurt am Main
German Language Course
2014 – 2015

Languages

German C1
English C1
Polish А2

Skills

Sales & Management
● Sales Strategy
● Team Leadership
● B2B/B2C Sales
● KPI Management

Project Management
● Agile Coordination
● Client Relationship Management
● Partner Management
● Project Planning

Tools
● Bitrix24
● Jira
● Fidelio
● MS Office
● HTML (basic)
● Slack

Driving License
● Category B