Сервіс пошуку роботи №1 в Україні
Катерина
Менеджер підтримки користувачів
- Розглядає посади:
- Менеджер підтримки користувачів, менеджер з якості
- Місто проживання:
- Львів
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: Телефон
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/17929455/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
ABOUT ME:
I am a bachelor of law with hands-on experience in the retail
industry, online legal support expert and customer support
representative. I am an enthusiastic, fast learner, always eager to
achieve new skills and grow personally and professionally. I am
responsible, organized, and able to work effectively both
independently and as part of a team.
EDUCATION AND TRAINING
2025-now – LVIV, UKRAINE
Master of Laws, jurisprudence
Ivan Franko National University of Lviv
Kateryna
Khomanchuk 2021-2025 – KYIV, UKRAINE
Bachelor of Laws, jurisprudence
Dragomanov Ukrainian State University
WORK EXPERIENCE
04/05/2026 – 26/08/2026 – PAWCHAMP KYIV, UKRAINE
Nationality:
Ukrainian Customer support representative
Managed end-to-end financial requests, including
Phone number: refunds, subscription cancellations, chargebacks, and
[відкрити контакти ](див. вище в блоці «контактна інформація»)
payment disputes. Delivered technical assistance and
Email address: step-by-step guidance to customers across calls, chats,
[відкрити контакти ](див. вище в блоці «контактна інформація») and ticketing systems. Handled multiple communication
Address: channels in parallel within a fast-paced environment.
Lviv, Ukraine
23/12/2024 – 24/03 /2026 – HOWLY KYIV, UKRAINE
Middle legal support expert
Provided legal support to clients via online platforms,
worked with foreign legal databases and documentation.
Helped resolve legal-related questions and guided users.
12/2022-07/2025 - RAMNICU VALCEA, ROMANIA/ KYIV,
UKRAINE
English tutor
Taught children and adults beginners and with A1-A2
level of English. Organized, developed, and created
lessons according to the student's preferences and
requirements
15/09/2023 – 15/05/2024 – ANABELLA RAMNICU VALCEA,
ROMANIA
Seller in supermarket
Organized product shelfs, checked shipments and
expiration dates. Filled in invoices and updated pricing
labels.
19/12/2021 – 23/02/2022 – KYIV, UKRAINE
Babysitter
Took care of 3-year-old child, accompanied to
extracurricular activities.
LANGUAGE SKILLS
UKRAINIAN, RUSSIAN, ENGLISH, a little ROMANIAN
HARD SKILLS
Legal research and database use
Client communication and problem-solving
Customer Relationship Management
Google Docs, Google Drive, Word, Excel, Zendesk, Solidgate,
LMS admin, Internal admin, App admin
SOFT SKILLS
Responsibility and punctuality
Empathy
High attention to details
Teamwork and adaptability
Quick learner and open to feedback
HOBBIES AND INTERESTS
Swimming
Reading books
Traveling
Learning languages
I am a bachelor of law with hands-on experience in the retail
industry, online legal support expert and customer support
representative. I am an enthusiastic, fast learner, always eager to
achieve new skills and grow personally and professionally. I am
responsible, organized, and able to work effectively both
independently and as part of a team.
EDUCATION AND TRAINING
2025-now – LVIV, UKRAINE
Master of Laws, jurisprudence
Ivan Franko National University of Lviv
Kateryna
Khomanchuk 2021-2025 – KYIV, UKRAINE
Bachelor of Laws, jurisprudence
Dragomanov Ukrainian State University
WORK EXPERIENCE
04/05/2026 – 26/08/2026 – PAWCHAMP KYIV, UKRAINE
Nationality:
Ukrainian Customer support representative
Managed end-to-end financial requests, including
Phone number: refunds, subscription cancellations, chargebacks, and
[
payment disputes. Delivered technical assistance and
Email address: step-by-step guidance to customers across calls, chats,
[
Address: channels in parallel within a fast-paced environment.
Lviv, Ukraine
23/12/2024 – 24/03 /2026 – HOWLY KYIV, UKRAINE
Middle legal support expert
Provided legal support to clients via online platforms,
worked with foreign legal databases and documentation.
Helped resolve legal-related questions and guided users.
12/2022-07/2025 - RAMNICU VALCEA, ROMANIA/ KYIV,
UKRAINE
English tutor
Taught children and adults beginners and with A1-A2
level of English. Organized, developed, and created
lessons according to the student's preferences and
requirements
15/09/2023 – 15/05/2024 – ANABELLA RAMNICU VALCEA,
ROMANIA
Seller in supermarket
Organized product shelfs, checked shipments and
expiration dates. Filled in invoices and updated pricing
labels.
19/12/2021 – 23/02/2022 – KYIV, UKRAINE
Babysitter
Took care of 3-year-old child, accompanied to
extracurricular activities.
LANGUAGE SKILLS
UKRAINIAN, RUSSIAN, ENGLISH, a little ROMANIAN
HARD SKILLS
Legal research and database use
Client communication and problem-solving
Customer Relationship Management
Google Docs, Google Drive, Word, Excel, Zendesk, Solidgate,
LMS admin, Internal admin, App admin
SOFT SKILLS
Responsibility and punctuality
Empathy
High attention to details
Teamwork and adaptability
Quick learner and open to feedback
HOBBIES AND INTERESTS
Swimming
Reading books
Traveling
Learning languages
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/17929455/