Владислав

VLADYSLAV BOVKUN
Customer Support Specialist
showtime9165​@gmail.com [відкрити контакти](див. вище в блоці «контактна інформація») @showtime7_x Kyiv

PROFILE

Customer Support Specialist with 4+ years of experience in high-volume chat environments, providing fast, accurate,
and customer-focused support. Experienced in handling demanding and high-value clients, maintaining a professional
and empathetic approach in all interactions. Skilled in resolving complex issues, managing multiple conversations
simultaneously, and ensuring high customer satisfaction. Focused on delivering personalized support, building client
trust, and creating a positive customer experience.

WORK EXPERIENCE

Evoplay Ltd. 10/2021 – 02/2026 | Kyiv
Chat Operator
Managed high-volume customer interactions via live chat, ensuring fast and accurate responses.
Provided support to a wide range of clients, including demanding and high-value users.
Maintained a professional, empathetic tone while resolving issues in real time.
Handled multiple conversations simultaneously in a fast-paced environment.
Investigated and resolved customer issues, escalating complex cases when necessary.
Collaborated with internal teams to ensure timely and effective problem resolution.
Contributed to maintaining high customer satisfaction and engagement levels.

OMEGA TECHPRO 11/2019 – 06/2021 | Kyiv
Consulting Services Manager
Organization and coordination of consulting services for clients, ensuring high quality service delivery.
Analysis of promotional activities effectiveness and preparation of reports for management.
Collaboration with internal teams to improve service positioning on the market.
Organization of training sessions for employees to enhance customer service standards in the field of consulting
services.

EDUCATION

Higher Education (Incomplete) 09/2015 – 05/2018 | Kyiv
Kyiv National Linguistic University (KNLU)

Secondary Education 09/2004 – 05/2015 | Kyiv
Specialized School #274 with Advanced Foreign Language Studies

SKILLS

Online Consulting Multitasking

Operational Communication

Stress Management
 LANGUAGES

Ukrainian Russian

English

HOBBIES

Reading

Music

Fitness

Cinema