Особисті дані приховані

DANIEL STEPHEN
[відкрити контакти](див. вище в блоці «контактна інформація») || [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL EXPERIENCE
Supplax INC – USA, Remote
Sales Agent (Cold Calls)
• Called businesses, general contractors, and builders to pitch our wallpaper services
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.

Clario INC – Dubai, Remote
Sales Agent [June 2025 – December 2025]
• Serves as the first point of contact for prospective clients, introducing Clario’s products and guiding customers through the sales process.
• Responded to client inquiries, addressed concerns, and handled objections effectively to support informed purchasing decisions.
• Researched and validates client data, merging and updating records within Salesforce to ensure accurate and complete customer profiles.

Yaradin INC - Ukraine, Remote
Sales Representative (Lead Generation) [Jan 2024 - June 2025]
• Proactively source and submit tailored proposals to job posts on Upwork, matching agency developers with ideal client opportunities.
• Maintain and update the CRM with detailed lead, client, and project activity data to ensure seamless pipeline visibility.
• Develop and optimize the sales funnel, identifying bottlenecks and improving lead conversion processes.
• Conduct A/B testing on outreach templates, proposal formats, and messaging to enhance engagement and improve win rates.
• Spearheaded lead generation efforts using LinkedIn Sales Navigator and Hunter.io to identify and verify qualified email leads, enabling targeted outreach

Customer Service Representative [Sep 2021 - Oct 2023]
• Conducted outreach to over 1000 customers, increasing satisfaction scores by 25% and retention rate by 10%.
• Provided quick responses to user inquiries, boosting platform satisfaction ratings.

Greatwide Logistics - Kharkiv, Ukraine
Customer Care Representative (Lead Generation). [Feb 2019 - Sep 2020]
• Handled inbound calls and resolved customer issues efficiently, fostering long-term relationships and enhancing satisfaction.
• Identified and qualified leads, maintaining a pipeline of potential customers and generating reports on lead conversion rates.
• Collaborated with colleagues across departments to ensure seamless customer service and achieve sales goals.

Skills
• Stakeholder Communication & Management
• Account Management
• Customer Support
• Negotiation
• Adaptability & Resilience
• Digital Marketing & Advertising
• CRM tools

ACADEMIC BACKGROUND
Simon Kuznets National University of Economics, [Kharkov, Ukraine].
• Master of Business Administration
Graduation Date: Dec 2018

• Bachelor of Business Administration
Graduation Date: Jun 2017