Особисті дані приховані

EMMANUEL BENJAMIN
Abuja, Nigeria | Available for Full-Time Remote Work
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @schcroprivate

PROFESSIONAL TITLE
Customer Support Specialist | Customer Service Representative | Chat & Email Support

PROFESSIONAL SUMMARY
Dedicated Customer Support Specialist with strong experience in client communication, issue resolution, customer retention, and remote support operations. Skilled in handling customer inquiries through email, chat, and digital communication channels while maintaining high service standards and response accuracy.

Proven ability to resolve complaints professionally, document cases clearly, follow internal workflows, and collaborate with cross-functional teams to ensure customer satisfaction. Strong English communication skills with experience supporting clients and processing documentation in English.

Seeking a full-time remote Customer Support / Customer Service role where excellent communication, problem-solving, and customer relationship skills can contribute to business growth and client satisfaction.

CORE SKILLS
- Customer Support & Issue Resolution
- Chat Support
- Email Support
- Customer Service Operations
- Complaint Handling
- CRM & Ticket Documentation
- Client Relationship Management
- English Communication (Written & Spoken)
- Microsoft Excel & Google Sheets
- Data Entry & Reporting
- Remote Team Collaboration
- Response Time Management

PROFESSIONAL EXPERIENCE

CUSTOMER SUPPORT & CLIENT RELATIONS SPECIALIST
Nigeria | Freelance / Project-Based
2023 – Present
- Managed inbound customer inquiries across chat, email, and digital platforms
- Resolved customer complaints and service issues professionally
- Maintained accurate documentation of cases, interactions, and follow-ups
- Escalated complex issues to relevant teams where necessary
- Improved customer satisfaction through prompt response and clear communication
- Built long-term customer relationships through proactive support
- Assisted customers with product, service, and account-related questions
- Ensured timely resolution of client concerns and follow-up actions

CUSTOMER COMMUNICATIONS COORDINATOR
Nigeria
2022 – 2023
- Handled daily client communication workflows
- Processed customer-facing documents and communication in English
- Coordinated support responses and service follow-up
- Worked with stakeholders to improve response quality
- Maintained organized records and communication logs

DIGITAL CUSTOMER ENGAGEMENT SUPPORT
Nigeria
2021 – 2022
- Responded to customer inquiries on digital and social platforms
- Managed complaints and feedback professionally
- Supported customer onboarding and service guidance
- Increased customer retention through consistent support communication

ACHIEVEMENTS
- Improved response turnaround time for customer inquiries
- Increased customer retention through proactive follow-up
- Maintained high-quality English communication standards
- Supported issue resolution across multiple customer channels

EDUCATION
Bachelor of Science (B.Sc.) Computer Science
Tansian University

ADDITIONAL INFORMATION
- Available for full-time remote employment
- Comfortable working EET time zone
- Strong internet connection