Annabel

Customer support representative

Розглядає посади:: Customer support representative, Спеціаліст з податків, Customer care specialist, Customer service representative, Call center operator, Фахівець з телемаркетингу, Sales representative, Team lead, Dispatcher, Product manager
Вік:: 28 років
Місто проживання:: Київ
Готовий працювати:: Дистанційно

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18139536/

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ANNABEL UCHENNA
Customer Service/Support
Agent & Executive Assistant

CONTACT PROFILE SUMMARY

(див. вище в блоці «контактна інформація») Results-driven Customer Support and Administrative Professional with over 3
years of experience handling high-volume customer inquiries, managing client
relationships, and coordinating business operations. Proven track record in
Dee_Rahh
optimizing customer support operations, boosting sales conversions, and
executing event logistics in remote environments. Adept at cross-functional
(див. вище в блоці «контактна інформація») collaboration, CRM documentation, and delivering exceptional service to drive
brand loyalty.

WORK EXPERIENCE

EDUCATION
Sales Manager & EA
June 2026 –
Present
Sparkling Moments Events
Masters in Business
Administration •Manage multi-channel communication (Instagram,Email,) to boost leads
KROK University, Kyiv •Convert leads through proactive follow-ups and personalized service inquiries.
•Coordinate calendars, vendor relations, and workshop registrations.
2020-2022
•Oversee contracts, deposit tracking, invoicing, and scheduling.

Bachelor of Science in
Public Health, BSPH
Support Agent Oct 2025- Mar
Abia State University
2026
Dec 2016 – Mar
Capkult Logistics
2021 •Managed 100+ daily client inquiries, boosting retention.
•Reduced escalation response delays via optimized troubleshooting protocols.
•Documented interactions in CRM to improve service quality.
SKILLS •Resolved high-stakes inquiries with high satisfaction scores.

Customer service Rep Jul 2024- Aug
2025
Multibiz synergy
•Achieved sales quotas using tactical upselling/cross-selling.
Sales &
upselling •Increased conversion rates by recommending tailored solutions.
•Resolved complex client concerns via phone, email, and chat.
client relationship
•Processed transactions accurately, minimizing errors.
management (CRM)
Conflict
resolution
Sales representative Apr 2023-Apr 2024
Effective
communication Teencoders computer services

calendar •Increased course enrollments via consultative selling.
management •Consistently met sales KPIs while maintaining service standards.
•Supported user onboarding and resolved technical issues.
customer success &
support

Annabel

Customer support representative

Контактна інформація

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