Nataliia

Customer Support Specialist (Multilingual)
Nataliia Arzantseva
Poland, Trzebnica
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Professional Summary
Customer Support Specialist with hands-on experience in email and chat-based customer service within the hospitality and tourism sector. Strong background in client communication, problem-solving, and managing customer requests throughout the full service cycle.
Over 10 years of experience in teaching have developed excellent communication, empathy, and the ability to explain complex information clearly to different audiences. Comfortable working in fast-paced environments, handling multiple requests, and maintaining a high level of service quality.
Motivated to grow in customer support and deliver efficient, customer-focused solutions in international teams.
Key Skills
- Customer support (email, live chat, messaging platforms).
- Handling customer inquiries, complaints, and problem resolution.
- Multilingual communication (EN / ES / PL / UA / RU).
- Time management and multitasking.
- Attention to detail and documentation accuracy.
- Client-oriented approach and empathy.
- Basic administrative and coordination tasks.

Professional Experience
Customer Support Specialist
Hospitality / Tourism Services
March 2020 – January 2021
- Provided customer support via email, live chat, and messaging platforms.
- Assisted clients with bookings, accommodation options, and travel-related questions.
- Managed invoices, confirmations, and customer documentation accurately.
- Resolved customer issues and inquiries in a timely and professional manner.
- Maintained communication with clients before and after service delivery.
- Coordinated with internal teams to ensure smooth service execution.
- Handled multiple customer requests simultaneously while meeting deadlines.
Recruitment Support Assistant (Part-time)
Spanish-speaking market
May 2025-Present
- Searched for Spanish-speaking candidates for international roles.
- Contacted potential candidates and introduced company services.
- Communicated job opportunities and answered initial questions.
- Collected and verified candidate contact details.
English Teacher
English Tea Club Language School, Trzebnica
December 2023 – Present
- Conduct language classes for children and adults (A1–B2 levels).
- Lead conversation classes focused on improving communication skills.
- Adapt communication style to different student needs and levels.
English Teacher
PianoForte Kindergarten, Wrocław
March 2021 – Present
- Deliver structured and engaging English lessons for preschool children.
- Use interactive methods to maintain engagement and understanding.
- Collaborate with staff to adjust approach based on individual needs.
ESL Teacher
Rompn'Roll Language Center, Ningbo, China
December 2018 – February 2020
- Taught English to children aged preschool to 16.
- Developed students’ communication skills through interactive methods.
Office Manager & Translator
Rocket Likes (SMM Agency), Kherson, Ukraine
October 2016 – November 2018
- Created and edited content in English and Spanish.
- Managed administrative documentation and communication.
Spanish Lecturer / Department Assistant
Kherson State University
August 2015 – September 2016
- Provided administrative support and maintained records in Excel.
- Taught Spanish to university students.
Education
Master’s Degree in Spanish-English Philology
Kherson State University
Bachelor’s Degree in Spanish-English Philology
Kherson State University
Certifications
TEFL / TESOL – Global Language Training (Grade A)
IELTS (Preparation Course).
Languages
Ukrainian — Native
English — C1
Spanish — B2+
Polish — B1+
Russian — B2
Additional Information
• Open to customer support roles (remote).
• Interested in international and multilingual environments.
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