Роман

Deputy Team Lead | Sales Agent | Customer Success | Invoicing
Results-driven Sales & Account Management professional with 4 years of
experience in B2B client services within the SaaS/IT industry.
Skilled in warm/hot lead qualification and product presentations to objection
handling and deal closing. Proven track record of building lasting client
relationships, driving revenue through upselling and new product

EXPERIENCE
IT Company “TrackEnsure” – Sales & Accounting Deputy Team Lead
ROMAN 2025 – Present
VLASENKO • Stepped into a leadership role, making daily operational decisions and
@mc_remy handling escalated client issues
• Distributed tasks and responsibilities among team members to ensure
[відкрити контакти](див. вище в блоці «контактна інформація») deadlines and KPIs were met
Роман Власенко • Supported agents in resolving complex client cases and acted as a point of
[відкрити контакти](див. вище в блоці «контактна інформація») escalation for billing and account disputes
• Managed documentation and reporting via Google Sheets and Google Docs,
ensuring data accuracy and team alignment
Languages • Contributed to onboarding processes and knowledge-sharing across the
English - B2 (Upper-Intermediate) team

Ukrainian - Native IT Company “TrackEnsure” – Sales & Accounting Agent
(+ PIC (Person in Charge): Custom Billing & Audit Projects)
2022 – 2025
Hard Skills
• Engaged warm and hot inbound leads, conducting needs assessments, and
• B2B Sales presenting tailored product solutions
Lead qualification, product • Pitched new and additional products to existing clients, identifying upsell
presentations, objection handling, opportunities and driving revenue growth
• Handled objections professionally, turning hesitant clients into committed
upselling, and deal closing
long-term partners
• Customer Success: • Supported the full sales cycle - from initial outreach and product demo to
Client onboarding, retention, and negotiation and close
escalation handling. • Core Responsibilities:
• Process Management: • Managed a personal portfolio of clients as a dedicated account manager,
ensuring high satisfaction and retention
Workflow design, process
• Provided sales support, financial consulting, and account-level service to
optimization, task distribution, trucking companies across the US and Canada
deadline tracking, and reporting • Handled complex billing cases and payment arrangements, including
• Tools: custom invoices and wire transfers
Notion, ClickUp, Google Workspace
PIC - Custom Billing Project:
• Redesigned reporting spreadsheet structure, improving data clarity and
(Sheets/Docs), and Microsoft Office
processing efficiency
(Excel/Word) • Tripled the client base on custom billing plans through improved handling
• Design & Video Editing and communication
Figma and Adobe Suite (Photoshop, • Reduced individual report processing time by 3x by introducing manual
calculation shortcuts prior to automation
Illustrator, After Effects, Premiere
• Developed a deposit calculator to accurately compute transition balances
Pro)
when clients moved from standard to custom
• billing
Soft Skills: • Created detailed onboarding guides and process flowcharts; trained 3 team
members on the project
• Communication PIC - Audit Project:
• Conflict Resolution • Introduced a tag-based tracking system in the audit reporting table,
• Leadership & Teamwork replacing free-text entries and reducing input errors
• Analytical Thinking • Co-authored the audit calculation guide and trained 2 team members
• Closed the full fiscal year 2025 with zero outstanding client debts across all
• Adaptability
managed audit accounts
OTHER EXPERIENCE

Self-employed – Event Host / MC & Freelance Designer, Video Editor
2018 – Present

• Hosted and MC’d corporate events, weddings, and large-scale private celebrations - developed strong
publiccommunication and people management skills
• Provided freelance graphic design services using Photoshop, Illustrator, and Figma - branding, marketing
materials, event visuals
• AI video/imagies creating, prompt-engineering
• Video Editing
• Motion Design

System Administrator
2020-2021

• Installed, configured, and regularly updated software applications to ensure seamless user operations.
• Monitored and enforced hardware safety guidelines and workplace regulations for PCs and office equipment.

Event Manager (Event Director / Cultural Organizer)
2019-2020

• Hosted and moderated various cultural and public events, ensuring high levels of audience engagement.
• Managed the full cycle of mass event directing, coordinating the creative process and overseeing on-site
program execution.
• Developed creative concepts and wrote detailed scripts (timings, cues, dialogues) for projects of various
scales.
• Provided professional voice-over services, recording voice-overs for videos, announcements, and promotional
materials.

Art Director (Event Agency "Masterskaya Prazdnikov" (Holiday Workshop))
2017-2018

• Developed unique event concepts and wrote customized scripts tailored to specific client needs and
objectives.
• Professionally hosted a wide range of events for both children and adult audiences, ensuring high engagement
and a dynamic atmosphere.
• Organized and managed the rehearsal process, directed performances, and coordinated the creative team to
ensure high-quality execution.
• Managed the full cycle of event preparation—from initial planning and resource allocation to on-site
coordination and successful delivery.