Ebenezer

IBEJI EBENEZER
CUSTOMER SUPPORT SPECIALIST AND VIRTUAL ASSISTANT
PROFILE
Customer Support Specialist and Virtual Assistant with 3+ years of experience in high-volume
customer service, complaint resolution, and remote administrative support. Experienced in
international hospitality operations, CRM systems, and fast-paced environments. Strong
communication, problem-solving, and multitasking abilities.

CONTACT

Ὅ [відкрити контакти](див. вище в блоці «контактна інформація») ὎ [відкрити контакти](див. вище в блоці «контактна інформація»)

Ὄ Ontario, Canada Ὂ Telegram: Ibenzjr

WORK EXPERIENCE
Customer Support Representative - Managemart (2021–2022)
• Managed high-volume email support and customer inquiries
• Resolved complaints efficiently, improving customer satisfaction
• Provided accurate product and service information
• Maintained international service standards

Customer Support Representative - Helpware (2021–2024)
• Delivered multi-channel customer support
• Educated customers on products and services
• Improved customer experience through issue resolution
• Handled sensitive complaints professionally

Sales Representative - FC Group (2024–2025)
• Handled 70+ calls daily with professionalism
• Converted leads into customers through clear communication
• Supported team sales targets
• Built strong customer relationships

Virtual Assistant - Wild Fusion (Part-time 2024–2025)
• Managed emails and calendars efficiently
• Scheduled meetings and organized workflows
• Updated CRM systems accurately
• Provided administrative support remotely

Hospitality Staff - Sun Valley Resort, USA (Work & Travel Program Jun 2025–Oct 2025)
• Delivered customer facing service in a fast paced international working environment
• Collaborated with a diverse team to maintain high service standards
• Assisted in daily operations, ensuring positive guest experiences
• Adapted quickly to new environments and handled tasks under pressure
EDUCATION
 BSC Computer Science - Babcock University
GPA: 3.73 (2020–2024)
 High School Diploma - CMS Grammar School (2013–2019)

SKILLS

Technical Tools

 CRM systems
 Slack
 Google workspace
 Zendesk
 Jira Service Management
 LiveChat
 Asana
 Trello

Customer Support Skills

 Complaint Resolution
 Email & Chat Support
 Customer Relationship Management

Soft Skills

 Adaptability
 Empathy
 Teamwork

LANGUAGES

 English (Fluent)
 Ukrainian (Intermediate)
 German (Basic)