Olive

Olive Ogbolu
{Customer Service Specialist}
Location: Uzhhorod, Ukraine | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Skype: Olive Ogbolu

PROFESSIONAL PROFILE
Results-driven Sales and Customer Service Specialist with 6+ years of experience. Passionate for technology, and
developing innovative business solutions that drive customer results. Great communicator with a highly professional
attitude and excellent time management skills. Eager to secure a career in a progressive and reputable organization,
where my education, skills, and personal qualities would contribute to the organization's strategic plans, objectives, and
growth.

CORE SKILLS
● Communication and interpersonal skills
● Customer satisfaction
● Project management
● Business analysis
● Advanced Microsoft Office Suites
● Quality assurance
● Excellent interpersonal skills
● Strong computer and typing skills
● Client management and retention
● Flexibility and adaptability
● Multitasking and time management
● Negotiation
● Strategic planning
● Lead generation

CAREER SUMMARY

Remote Customer Support Agent — Preply | Feb 2025 – May 2026
During my time at Preply, I provide dedicated, high-quality support to both tutors and students, ensuring a seamless and
positive learning experience on the platform. I resolve daily operational issues across account management, lesson
scheduling, payments, and platform navigation, while maintaining a professional, empathetic, and solution-oriented
approach. Consistently recognized for strong performance across key support metrics.
CSAT: 93+% | AHT: 6m - 8m | FRT: 5m -10m | QA Score: 95% -100%
Key Responsibilities:
● Assisted tutors and students via email and live chat, resolving 40+ tickets daily with a first-reply time consistently
under 10 mins.
● Guided users through platform features, lesson scheduling, payment flows, and technical troubleshooting to
ensure uninterrupted learning.
● Handled escalated complaints with empathy and ownership, achieving a 93+% CSAT score and reducing repeat
contacts.
● Collaborated with Product and Engineering teams via Jira, slack to flag recurring.
● Maintained a QA score above 95% through consistent adherence to tone guidelines, resolution protocols, and best
practices.
● Used Intercom, Intrycs, and Slack to manage ticket queues, internal communication, and performance tracking.
Remote Customer Support Consultant — SupportYourApp (Client: Mixtiles) | May 2023 – Jan 2025
During my time at SupportYourApp, I worked with Mixtiles as a Customer Service consultant, where I provided top-notch
customer support, ensuring a smooth and enjoyable experience with Mixtiles products. Helped customers with inquiries,
orders, and issues while maintaining a friendly and solution-focused approach.
Key Responsibilities:
● Assisted customers via email, and live chat, resolving questions and concerns quickly and professionally.
● Guided customers on product options, order placement, and troubleshooting.
● Handled complaints with empathy, offering practical solutions.
● Collaborated with teams to resolve order issues and ensure timely delivery.
● Trained and mentored new recruits, sharing expertise and best practices to uphold service excellence.

Remote Customer Service Manager — Alliance Cargo Inc | June 2021 – March 2023
Key Responsibilities:
● Made and received over fifty calls daily for the purpose of rectifying customer issues and providing adequate
information about our products.
● Tasked with marketing the company's trucks while ensuring prospective buyers understand the unique capabilities
of the vehicles.
● Built relationships with brokers and other persons of interest to increase brand awareness.
● Used CRM tools to manage company data.
● Processed incoming orders and subsequent purchase transactions.
● Delivered information about our company's additional services and other offerings.

Remote Call Review Manager — iGenii Inc, US | September 2019 – May 2021
Key Responsibilities:
● Reviewed recorded calls and scheduled appointments as required.
● Provided SEO strategy, marketing, and advertisement services.
● Managed the company's online presence for the purpose of increasing traffic and brand awareness.
● Listened to calls to ensure that the information communicated is accurately captured, comprehended, and
documented.
● Ensured that anonymity and confidentiality are provided when required.

Administrative / Data Management Assistant — Pharmalliance Consulting Lagos | August 2018 – May 2020
Key Responsibilities:
● Data collation and analyses.
● Liaised with the management team to handle stock and prevent backlog.
● Performed regular offline and online research to develop new ideas for company growth.
● Ensured prompt supply of company stock.
● Used CRM and other productivity tools to track progress and report goals.

EDUCATION AND QUALIFICATIONS
● BSc Medicine: Uzhhorod National University, Ukraine: 2024
● BSc Microbiology: Bowen University, Nigeria: 2017

CERTIFICATIONS
● Digital Marketing: 2020
● Emotional Intelligence: 2019
● Global Employability Certification: 2017
● Microsoft Project Certification: 2017
● Project Management Certification: 2017
References Available Upon Request