Vladyslav

Vladyslav Prychepa
CONTENT MODERATOR & CUSTOMER SUPPORT SPECIALIST
Location: Vinnytsia, Ukraine (Relocating to Warsaw, Poland in June 2026)
Email: [відкрити контакти](див. вище в блоці «контактна інформація») Telegram: t.me/skyd1ve LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
prychepa-a04a21390

PROFESSIONAL EXPERIENCE
Content Moderator / Support Specialist July 2023 – June 2026
UnitedTech
• Moderated text and video content to ensure strict compliance with platform policies and community guidelines.
• Resolved general and technical support tickets efficiently while maintaining high customer satisfaction.
• Communicated with the B2B product segment to resolve complex disputes and customer inquiries.
• Collected data and synthesized comprehensive knowledge base resources using a "case-solution" approach.
• Identified system bugs within website administration panels, actively escalating them to the technical team for
quick resolution.
• Onboarded and mentored new team members, accelerating their training and integration into the position.
• Demonstrated high adaptability to dynamic operational updates and process changes while ensuring all tasks
were completed successfully.

CORE SKILLS
Soft Skills Analytical Mindset, Detail-Oriented, High Adaptability, Result-Oriented & Task Completion,
Mentoring
Collaboration Tools Jira, Confluence, Slack, Google Workspace Utilities, Zendesk (Basic)
Customer Support B2B Support, Website Admin Panels, Ticket Resolution, Technical Escalation, Understanding
of NDA Policies
Technical & Crypto Software Engineering Basics, Blockchain Networks, Crypto Wallets & Exchanges, Fund
Transfers

EDUCATION
Master’s Degree in Software Engineering In Progress
University Degree

Bachelor’s Degree in Software Engineering Completed
University Degree

LANGUAGES
• English: Upper-Intermediate (B2)
• Ukrainian: Native
• Russian: Fluent