Тетяна

EPAM Systems, Inc.
41 University Drive, Suite 202
Newtown, PA 18940
267 759 9000 Phone
267 759 8989 Fax
www.epam.com

Tetiana Mykhalchenko – Senior Business Operations Specialist
Summary
Successfully managed staffing and conducted financial analysis to optimize resource allocation and budgeting. Result - about 100 people per month, assigned
Utilized Confluence for efficient project documentation and team collaboration, ensuring seamless communication across all project phases each weekly and monthly reporting period
Generated comprehensive reports using Excel, providing actionable insights to stakeholders each week and month
Demonstrated proficiency in financial management, team coordination, and data analysis, steering the project to successful completion
Skills
Academic Disciplines
• Humanities: English Writing, English, Ukrainian, English Speaking, Spoken Languages, Law
Business Functions
• Human Resource: Employee Relations
• Operational Services: Business Operations
• Compliance Assurance: Quality Compliance Assurance
• Talent Acquisition: Talent Sourcing, Talent Acquisition Research
• General Management: Project Administration
• Office and Facilities Management: Office Document Management, Invoice processing, Guest Relationship Management, Office Operation, Phone conversation etiquette, Vendor Management
• Corporate Communications: Internal Communications, Communications planning, Corporate Communications, Communications Strategy
• Account Management: Account Management, Contract Management
• Workforce Planning & Management: Staffing
• Accounting and Financial: Financial analysis, Budgeting
Consulting Practice
• Functional Management Consulting: Procurement Process
Engineering Practices
• Digital Engagement: Business Communication, Front-End Development
• Advanced Technology: Technical Leadership, Business Analysis
• Management: Management, Communication and interaction with Customer
• Quality Engineering: Test Cases Development, Defect Management, Test Plan Development
Industries
• Telecom, Media & Entertainment: Communications Service Providers
• Financial Services: Company Internal Processes (Operations & Accounting) [Financial Services]
Leadership & Soft Skills
• Leadership: Mentoring, Leadership, Developing Others, Driving Change and Innovation
• Communication: Presenting, Communication, Building dialogue, Meeting Facilitation, Business Correspondence
• Consultancy: Consultancy, Client Relationship Management, Delivery Excellence
• Business Acumen: Business Acumen, Financial Awareness
• Diversity, Equity, and Inclusion: Diversity, Equity, and Inclusion, Cross-cultural communication
• Teamwork and Collaboration: Teamwork and Collaboration
• Growth Mindset: Adaptability, Continuous learning
• Ownership: Self-Management, Ownership, Problem-solving
Managerial
• People Management: People Management, Navigating EPAM people management processes, Bench Management
• Project Management: Communication Management Process Definition, Project Reporting management, Customer and Internal reporting, General level of reporting, Project Cost Management Process Definition, Project Documentation Development, Project Procurement Management, Customer relationship
• General Management: Communications management
Technologies
• Frameworks: Angular
• Computer Languages: JavaScript
• Microsoft 365: MS Excel reports types
• Solutions: Microsoft Word, Trello, Atlassian Confluence, Microsoft Excel, Selenium, MS PowerPoint, Microsoft Power BI
• Platforms: Staffing Radar, Staffing Desk, CRMs, Concur Travel, Office 365
• Tools: Structure for Jira
• Standards: HTML/CSS Markup, Git
Work experience
Aug-2021 - Till now (Sep-2025) - EPAM, EPAM
Project Roles: Frontend Developer, JS Staffing Coordinator
Client: EPAM DEP/DSED Solution Practice Office
Project Description: SP/DEP/DSED
Responsibilities:
• For the current year, together with location JS heads and staffing colleagues we came to the need to expand the number of staffing/processing coordinators in different Ukrainian locations as well as to form their clear structure. This allowed to significantly speed up and structure the staffing, make the staffing processes transparent and understandable for all interested persons.​
• Now I drive a team of 5 people/coordinators from different regions of Ukraine. We sync daily, analyze supply and demand all over Ukraine, make forecasts and discuss plans. This greatly helps us to minimize benches, rationally allocate positions and unite all Ukrainian locations in difficult conditions. ​
• As a result of my work - one of the best indicators of assigning guys and well-coordinated work of the whole Ukrainian team, which now has no more competition. ​
Tools and Technologies:
• Radar platform, staffing desk/platform
Team:
• UA JS Staffing Team: 6 members
• JS Competency in other countries CEE/CIS more then 6 members

Jun-2024 - Feb-2025 - EPAM Systems, https://www.epam.com/
Project Roles: Project Coordinator
Client: Ahold Delhaize
Client Description: https://www.aholddelhaize.com/brands
Ahold Delhaize brands
EU
Albert Heijn (NL)
bol.com (NL)
Etos (NL)
Gall & Gall (NL)
Delhaize (BE)
Albert (CZ)
Mega Image (RO)
Profi (RO)
Maxi (SR)
Alfa Beta (GR)
ENA (GR)
Pingo Doce (PR)
US
Food Lion
The GIANT Company
Giant Food
Hannaford
Stop & Shop
Peapod Digital Labs
Retail Business Services
EPAM Project Description: Retail, Wholesale & Distribution
Responsibilities:
• In this account role as a senior administrator/project coordinator at EPAM, I oversee the operations and daily activities of the accounts department, ensuring that every process aligns with corporate standards and objectives. This broad scope of responsibilities enables me to assure organizational efficiency and financial accuracy across the board
• Key Duties and Achievements:**
• Invoicing and Accounts Receivable**: I maintain rigorous oversight to ensure timely and accurate invoicing while monitoring accounts receivable. This is critical in keeping our cash flow healthy and ensuring that our financial obligations and targets are met
• Process Development**: I have been pivotal in developing and implementing efficient processes for managing our organization’s financial accounts. This improves overall administrative efficiency and financial reliability
• Departmental Collaboration**: By collaborating actively with other departments, I ensure that there is a seamless alignment with the company’s policies and regulations, reinforcing compliance across all levels
• Financial Analysis and Reporting**: Conducting thorough account analyses and reconciliation is a regular part of my role to guarantee accurate financial reporting. These efforts are foundational in upholding the integrity of our financial data
• Data Management**: Managing sensitive financial data is undertaken with the utmost confidentiality and diligence, preserving the trust bestowed upon us by our partners and stakeholders
• Cash Flow and Budget Management**: I continuously monitor cash flows and oversee financial transactions to ascertain budget adherence and to preempt any potential fiscal issues
• Performance Insights**: Providing insights into financial performance and offering guidance on improving profitability allow our team to make data-driven decisions that spur financial successfully manage revenues
• Staff Management and Training**: I manage and mentor the account operations staff to boost productivity and ensure that everyone is performing at their optimum. This leadership not only fosters a positive work environment but also drives the team towards achieving our collective and individual goals
• Client and Vendor Relations**: Establishing and nurturing constructive relationships with clients, vendors, and financial institutions is key to facilitating smooth operations. These relationships aid in meeting not just the day-to-day financial objectives but also underpin long-term strategic goals
• With every role I've undertaken at EPAM, from administrative positions to my current comprehensive oversight function, my aim has been to reinforce operational excellence and fiscal prudence within the accounts department. I am dedicated to continuous improvement and to steering our team responsibly towards achieving superior financial outcomes

Feb-2021 - Sep-2021 - EPAM Systems, https://www.epam.com/
Project Roles: Project administrator & coordinator
Client: John Lewis Partnership
Client Description: 2 .Net resources to support JLP #cpg
EPAM Project Description: Developing the Online product streams for the client (all aspects of their eCommerce solution that involve a purchase flow). Work is spread across ATG and JavaScript (React). We provide a collection of different agile teams and people that to some degree augment the client teams. We provide devs, some auto QAs, architecture advice, and the client provides BAs, PMs, QAs, POs and designers (sometimes from other suppliers)
Responsibilities:
• Every month we have to notify the client via email about the changes like: Monthly Resource Plan Change Report
• Monthly Billing Report JLP and JLV, Rapid Monthly Estimate Report, Monthly Over Time Report
• Before the Billing Report mail to client, admin needs to generate the the whole billing list and check it according to the rate card and time journal of all projects
• Next, initiate an invoice request
• Every week to form the correct billing report and track the working time of each employee, each of them fills in a personal time log in Time Platform and this is also checked by the administrator. Then, at the end of the week, all FTE data are transferred by the administrator to the client's system Clarity
• In order to follow the changes and inform the client about them, it is necessary to monitor the Resource Plan changes on a daily basis
• Which includes: creation of onboarding and offboarding tickets in the client's Jira, as well as control of changes in roles and rates
• Legal justification for such changes: the presence of a contract or a confirmation letter from the JL
• On a daily basis, the administrator correspond by email with representatives of JL on access, technical support and other organizational and technical issues
Tools and Technologies:
• Billing platform, staffing platform, Jira, CRM, clients program Clarity, excel, google docs, client`s mail and vpn
Team:
• 3 projects under one Account, about 70 members