Тетяна

TETIANA MYKHALCHENKO
Senior Operations & Resource Management Specialist
Location: Ukraine (Remote) | Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Dynamic Senior Operations & Resource Management Specialist with over 8 years of combined legal and IT business
operations experience. Proven track record in optimizing resource allocation, managing complex account finances, and
driving operational efficiency within large-scale IT environments (EPAM Systems). Expert in process optimization, budget
adherence, cross-functional coordination, and compliance.

CORE COMPETENCIES & ATS KEYWORDS

Category Skills & Tools

Business Operations, Process Optimization, Resource Management, Change
Operations & Governance
Management, Cross-Functional Leadership.

Accounts Receivable, Invoicing & Billing, Budget Management, Financial Analysis &
Financial & Billing
Forecasting, Reconciliation.

Bench Optimization, Capacity Planning, Workforce Allocation, Supply & Demand
Staffing & Capacity
Analysis.

Jira, Atlassian Confluence, MS Excel (Advanced), Power BI, SAP/CRMs, Billing
Tools & Systems
Platforms (Staffing Radar, Staffing Desk, Clarity).

Contract Management, Risk Assessment, Legal Documentation, Compliance
Compliance & Legal
Assurance.

PROFESSIONAL EXPERIENCE
Senior Business Operations Specialist / Account Coordinator / JS Staffing Coordinator Aug 2021 – Sep 2025
EPAM Systems
• Workforce Planning & Bench Optimization: Reduced bench capacity and increased resource utilization efficiency
across Ukraine locations by leading a cross-regional team of 5 staffing coordinators to analyze daily supply and
demand forecasts.
• Resource Allocation: Streamlined resource assignment, successfully managing and assigning over 100 specialists
per month into billable positions by establishing standardized staffing workflows.
• Financial Oversight & Billing Accuracy: Maintained 100% financial compliance and healthy account cash flow
across major client accounts (e.g., Ahold Delhaize, John Lewis Partnership) by conducting rigorous monthly invoicing,
billing audits, and time journal tracking.
• Process Development & Compliance: Improved administrative efficiency and financial reliability by designing and
implementing streamlined accounts receivable and contract management processes.
• Stakeholder Reporting & Analytics: Delivered data-driven strategic insights to executive stakeholders by generating
weekly and monthly reporting packages in MS Excel, Power BI, and Confluence.
• Team Leadership & Mentorship: Enhanced team productivity and operational output by managing, onboarding, and
mentoring junior administrative and operations staff.
Legal Counsel / Lawyer (~4+ Years) Sep 2016 – Jul 2020
Legal Practice & Consultancy / Public Sector
• Contract Management & Risk Mitigation: Mitigated legal and financial risks for business operations by drafting,
reviewing, and negotiating commercial agreements, vendor contracts, and corporate documents.
• Compliance & Dispute Resolution: Ensured strict adherence to statutory and regulatory standards by conducting
comprehensive legal audits and representing client interests in organizational proceedings.
• Process Standardization: Accelerated agreement review times by 25% by creating standardized contract templates
and guidelines for internal teams.
EDUCATION & CERTIFICATIONS
• Master’s Degree in Law (LL.M.) — University Law Faculty, Ukraine
• Agile & Project Management Foundations — Internal EPAM Training & Certifications

LANGUAGES
• English: Upper-Intermediate (B2+) — Professional Working Proficiency (Business Correspondence, Client
Negotiations, Reporting)
• Ukrainian: Native