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Начальник відділу, операційний менеджер

Місто проживання:
Бровари
Готовий працювати:
Київ

Контактна інформація

Шукач вказав: ТелефонЕл. пошту

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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Contact
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ivan Babych
DA (data acquisition) Country Leader Ukraine – NielsenIQ
[відкрити контакти](див. вище в блоці «контактна інформація») Ukraine
babych-820502163 (LinkedIn)

Experience
Top Skills
data analysis NielsenIQ
work experience with new projects RMS DA Delivery Leader Ukraine
human resource management December 2020 - Present (5 years 3 months)
Киев, Украина

Languages • Department Leadership & Workforce Management:
English (Professional Working) Oversaw, coordinated, and continuously improved the performance of the data
acquisition team, ensuring adherence to corporate standards, labour discipline,
Certifications and operational KPIs.
Excel: Macros and VBA for • Operational Excellence in Data Collection:
Beginners Managed the end‑to‑end process of retail data gathering in line with internal
Training: MS Excel – Everything You methodologies, quality standards, and established procedures, ensuring
Need to Know for Successful Work
with Data (advanced level) consistent accuracy and reliability of collected insights.

Handling Workplace Change as an • Reporting & Performance Monitoring:
Employee Ensured timely preparation of operational reports, post‑visit summaries, and
Leading Your Team Through analytical insights for senior management. Conducted ongoing monitoring and
Change
evaluation of department activities.
• Cross-Functional Collaboration:
Coordinated department operations with other internal teams to maximize
overall organizational efficiency and support strategic business objectives.
• Training & Capability Development:
Organized onboarding, training programs, and continuous development
initiatives for department employees, strengthening data quality and field
performance.
• Budgeting & Resource Management:
Participated in budget planning, allocation, and control. Ensured proper use,
security, and maintenance of issued equipment, materials, and documentation.
• Project & Research Management:
Supervised additional research projects, special assignments, and trend
analysis activities within the marketing research function.
• KPI Delivery & Incentive Planning:
Ensured team performance aligned with company KPIs and managed reward
and bonus schemes to maintain high motivation and productivity.
• Compliance, Confidentiality & Data Protection:

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Guaranteed strict compliance with internal regulations, labour legislation,
safety standards, confidentiality rules, and personal data protection
procedures.

Nielsen
7 years 9 months

RMS Delivery Leader Ukraine
November 2019 - Present (6 years 4 months)
Украина

• Managing and control of all activities of A Delivery team according company
standards and procedures
• Direct managing of Delivery support and QCTs teams
• Control of quality of data collections on base of standards and procedure
• Control of execution and compliance of finance activity of delivery team
• Support all operation activities in alignment of Code of Conduct

QCT Executive / Quality Control Manager of Retail Audit
June 2018 - November 2019 (1 year 6 months)
Kiev Region, Ukraine

- organization and control of collecting audit’s data (retail);
- planning and control schedule visits of auditors outlets. It’s timely adjustment
if necessary;
- coordination of work field staff (35+per);
- support for field staff in work, including technical;
- organization of effective and timely delivery of data collected by field staff;
- organization and conduct of additional research from client’s and head
office’s requests;
- ensuring and maintaining the required level of data quality;
- monitoring and management of field processes, proactive research of trends
and problems arising in “online” mode;
- analysis of reports in the system of dashboards, detection and prevention of
violation of the methodology of work by field staff;
- human resource management: recruitment, training in the quality standards
of company, attestation of employees, development of prospective employees
of company for professional and career growth, planning of rewards, attraction
to disciplinary sanctions;
- maintaining team spirit and building an effective team of field staff.

Piraeus Bank ICB
6 years 11 months

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Supervisor of Problematic portfolio analytics and pre-court Collection
Unit
May 2017 - June 2018 (1 year 2 months)
Ukraine, Kyiv

- NPL portfolio analysis, negotiations with borrowers regarding debt
repayment/ collateral selling for the purpose of debt repayment/ debt
restructure;
- implementation of process of debt collection of retail overdue loans in line
with Bank’s procedures and policies;
- initiation of pre-court collection / legal actions directed for debt repayment
and/or concluding of debt settlement;
- realization and support of the deals (debt settlements with borrowers / debt
assignment to factoring company/ sale or assignment of NPL portfolios to
factoring company);
- monitoring of the collection processes on legal stage and in executive
proceeding;
- holding meetings of the executive retail credit committee of the Bank on
issues related to the repayment of bad debts (secretary of the ERCC);
- documents preparation at for meeting of the collegial bodies of the Bank
regarding debt settlements/ write-offs / debt assignment/ taking into ownership
of the Bank of collateral (pledged) property for the purpose of debt repayment;
- initiation of write-off / assignment of NPL retail loans in accordance with
legislation of Ukraine;
control and management of Pre-Court Collection Unit;
- implementation of the process of cooperation with outsourcing / factoring
companies (transferring to the factoring companies of problem loans for
supporting, control over the process of collection);
- coordination of working process of Bank’s branches under the debt collection
stage; coordination with other structure units/ divisions of the Bank, involved in
debt collection process;
- preparation and development of the debt collection strategy of Retail NPL
portfolio;
- participation in preparation/ development of Bank's procedures regarding
debt collection;
- participation in preparation of a technical task for the company software;
- maintaining a system of reporting on the activities of the unit for senior
management;
- training of new employees of the company.

Client service specialist of Problematic portfolio analytics and pre-court
Collection Unit
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September 2015 - April 2017 (1 year 8 months)
Ukraine, Kyiv

Specialist of Problematic portfolio analytics and pre-court Collection
Unit
August 2011 - August 2015 (4 years 1 month)
Ukraine, Kyiv

Education
National University of Life and Environmental Sciences of Ukraine
Bachelor, Degree in Law · (September 2023 - June 2026)

Kyiv University of Market Relations
Master (honours degree), finance and credit · (2011 - 2012)

Kyiv University of Market Relations
Bachelor (honours degree), finance and credit · (2008 - 2011)

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