Favour

EHIZOYANYAN FAVOUR
CUSTOMER SERVICE REPRESENTATIVE
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn | Working Remotely

CUSTOMER SUPPORT | COMPLAINT RESOLUTION | CRM & DATA MANAGEMENT | EMAIL & PHONE
HANDLING

PROFESSIONAL SUMMARY
Results-driven Customer Service Representative with extensive experience delivering top-tier support across
high-volume environments. Proven ability to handle complex customer inquiries with professionalism,
empathy, and efficiency — consistently achieving high satisfaction rates. Skilled in managing email, phone,
and multi-channel communication, resolving complaints, and maintaining accurate records. Strong
communicator with excellent organizational and problem-solving skills, committed to creating positive
customer experiences and building lasting client relationships.

WORK EXPERIENCE
Customer Service & Administrative Support Specialist Aug 2024 – Jan 2026
Hope and Salvation – NGO Supporting Children with Disabilities | Remote
• Delivered high-quality customer support by managing inbound inquiries, scheduling
requests, and inbox correspondence, maintaining a strong on-time resolution record.
• Handled multi-channel communication (email, phone, chat) for multiple client
portfolios, ensuring prompt and professional responses that consistently exceeded satisfaction
benchmarks.
• Proactively monitored client needs and followed up on outstanding issues, reducing
resolution times and improving the overall customer experience.
• Maintained accurate client records and prepared reports to support seamless service
delivery and data integrity.

Customer Support & Client Relations Specialist Mar 2023 – Jul 2024
Doctor's Act – Free Medical Healthcare Services Organization | Remote
• Managed high volumes of customer inquiries via phone and email with
professionalism and strong communication etiquette, achieving consistently high client satisfaction
scores.
• Resolved complaints and escalations efficiently by diagnosing root causes and
applying appropriate solutions, improving first-contact resolution rates.
• Organized and prioritized customer correspondence, reducing response times and
streamlining follow-up processes through structured email management.
• Performed detailed data entry and maintained accurate customer records, supporting
efficient service delivery and regulatory compliance.

KEY SKILLS
• Customer support & complaint resolution across phone, email, and chat
• CRM systems, data entry, and accurate record-keeping
• Calendar management, scheduling, and inbox organization
• Strong interpersonal communication and active listening
• Problem-solving, conflict de-escalation, and follow-through
• Proficient in Google Workspace (Gmail, Docs, Sheets) and Microsoft Office
• Adaptable team player with strong organizational skills

VOLUNTEER EXPERIENCE
Financial Records Assistant Ongoing
PIWC Katowice, Poland
• Maintained accurate financial records including income and expenditure tracking
using Excel and Google Sheets, supporting leadership with timely and reliable data.

Social Media Manager October 2023 - August 2024
Church of Pentecost, Spain
• Created, curated, and scheduled engaging content across social media platforms,
significantly increasing awareness and community engagement.
• Managed content calendars and coordinated campaigns around key events,
demonstrating strong organizational and communication skills.

EDUCATION & CERTIFICATIONS
Doctor of Medicine (M.D.) Kyiv Medical University
Virtual Assistant Certification ALX Africa | Oct – Nov 2024

LANGUAGES
English — Native Speaker Spanish — Intermediate