Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/18653280/
Customer support representative
- Місто проживання:
- Кривий Ріг
- Готовий працювати:
- Дистанційно
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Skills
- Empathy & customer-focused mindset
- Critical thinking & fast problem-solving
-Experience with support workflows
- CRM experience (ticket-based support)
- ServiceDesk & Jira familiarity
- Coaching / leadership
- Attention to detail
Languages
Ukrainian (Native)
English (C1)
Profile
I have experience in traditional outsourced, ticket-based support, but I’m strongly motivated to make a broader impact by improving interactions and focusing on meaningful customer outcomes rather than just KPIs.
Employment History
Customer Support Representative — Helpware (Client: Vinted)
September 2025 — Present
• Manage customer support tickets in English using the company CRM, handling a high volume of user requests on the Vinted platform while consistently meeting KPI targets
• Use internal knowledge bases and documentation to accurately resolve a wide range of issues related to orders, parcels and functionality of the app.
• Actively support teammates by sharing knowledge, assisting with complex cases
• Maintain a professional, empathetic, and user-focused approach, ensuring respectful and supportive communication even in high-pressure situations.
• Assist new hires in resolving complicated cases and explaining processes
Internships
Teacher Intern, Public School (Kharkiv University Lyceum), Kharkiv
February 2024 — April 2024
Completed a teaching internship in English and Informatics. Planned and conducted lessons for 11th-grade students.
Education
Applied Linguistics, V. N. Karazin Kharkiv National University , Kharkiv
September 2020 — July 2024
- Empathy & customer-focused mindset
- Critical thinking & fast problem-solving
-Experience with support workflows
- CRM experience (ticket-based support)
- ServiceDesk & Jira familiarity
- Coaching / leadership
- Attention to detail
Languages
Ukrainian (Native)
English (C1)
Profile
I have experience in traditional outsourced, ticket-based support, but I’m strongly motivated to make a broader impact by improving interactions and focusing on meaningful customer outcomes rather than just KPIs.
Employment History
Customer Support Representative — Helpware (Client: Vinted)
September 2025 — Present
• Manage customer support tickets in English using the company CRM, handling a high volume of user requests on the Vinted platform while consistently meeting KPI targets
• Use internal knowledge bases and documentation to accurately resolve a wide range of issues related to orders, parcels and functionality of the app.
• Actively support teammates by sharing knowledge, assisting with complex cases
• Maintain a professional, empathetic, and user-focused approach, ensuring respectful and supportive communication even in high-pressure situations.
• Assist new hires in resolving complicated cases and explaining processes
Internships
Teacher Intern, Public School (Kharkiv University Lyceum), Kharkiv
February 2024 — April 2024
Completed a teaching internship in English and Informatics. Planned and conducted lessons for 11th-grade students.
Education
Applied Linguistics, V. N. Karazin Kharkiv National University , Kharkiv
September 2020 — July 2024
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/18653280/