Andriy

ANDRII LAZEBNYK
Customer Support Representative

Uman, Ukraine

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PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in customer communication, operations
management, sales support, and international business environments. Strong background in resolving
customer inquiries, handling client requests, maintaining customer satisfaction, and working efficiently
in fast-paced environments.

Experienced in communicating with customers through various channels, managing multiple priorities,
and providing timely solutions. Comfortable working with CRM systems, online platforms, cloud-based
tools, and modern communication applications. Recognized for empathy, problem-solving skills,
adaptability, and a proactive approach to customer service.

KEY SKILLS

• Customer Support

• Email Support

• Live Chat Support

• Customer Communication

• Complaint Resolution

• CRM Systems

• Data Entry & Reporting

• Google Workspace

• Microsoft Office

• Slack & Telegram

• Problem Solving

• Time Management

• Customer Satisfaction

• Attention to Detail

• Multitasking

• Remote Work

• Team Collaboration
• Technical Aptitude

• Process Improvement

PROFESSIONAL EXPERIENCE

TRYPILLYA VR

Project Manager / Customer Support Coordinator

2024 – 2026

• Communicate with users, clients, and project stakeholders daily

• Respond to inquiries and provide product-related assistance

• Coordinate issue resolution between users and development teams

• Maintain documentation, reports, and project records

• Support onboarding and user engagement activities

• Work with cloud-based tools, communication platforms, and project management systems

• Ensure timely responses and positive customer experience

DK LEKO

Sales & Customer Relations Specialist

2026

• Provided customer support and product consultations

• Assisted customers with inquiries and order-related requests

• Maintained customer records and documentation

• Resolved customer concerns professionally and efficiently

• Collaborated with internal teams to ensure customer satisfaction

RULA FOOD

Owner / Operations & Customer Service Manager

2022 – 2025

• Managed daily customer communication and support

• Resolved complaints and operational issues

• Processed customer requests and coordinated service delivery

• Maintained databases, records, and reports
• Ensured high levels of customer satisfaction and service quality

• Handled multiple priorities while meeting deadlines

INTERNATIONAL HORSE RACING INDUSTRY

Operations Coordinator

2012 – 2022

Ireland • Hong Kong • USA • Australia • Canada

• Worked in multicultural and fast-paced environments

• Coordinated communication between multiple stakeholders

• Managed operational tasks requiring attention to detail

• Developed strong interpersonal and problem-solving skills

• Maintained professional standards under pressure

CARLSBERG UKRAINE

Sales Representative

2010 – 2012

• Built and maintained customer relationships

• Processed customer orders and requests

• Addressed customer concerns and provided solutions

• Maintained accurate records and reports

• Delivered high-quality customer service

EDUCATION

Australian Academy of Business and Management

Dual Diploma in Business and Management

LANGUAGES

• Ukrainian — Native

• English — Upper-Intermediate (B2)

• Russian — Fluent
TECHNICAL SKILLS

• Google Docs, Sheets, Drive

• Microsoft Office Suite

• CRM Platforms

• Slack

• Telegram

• Zoom

• Cloud-Based Applications

• AI Productivity Tools

• Online Collaboration Platforms

ADDITIONAL INFORMATION

• Excellent written English communication skills

• Strong customer-oriented mindset

• Quick learner with ability to master new software and tools

• Experience handling customer complaints and resolving issues

• Comfortable working with large volumes of information

• Ability to multitask and prioritize effectively

• Strong attention to detail and accuracy

• Experience working remotely with international teams

• Flexible with evening shifts and dynamic schedules