Владислав

WORK EXPERIENCE

Quality Control Representative at
WorkFlow
December 2024 up to June 2026 (1 year, 6
months)
Ensured timely payment processing for all
client invoices by closely monitoring
accounts and following up when
necessary.
Conducted follow-up calls with clients to
gather feedback regarding service quality
and customer satisfaction.
Resolving clients' issues and forwarding
them to the Complaint Department
VLADYSLAV Maintained detailed records of client
interactions and payment statuses to
BULALA support internal reporting and service
improvement.
Dispatch Team Representative at
WorkFlow
September 2023 up to October 2024 (1
[відкрити контакти](див. вище в блоці «контактна інформація») year, 3 months)
providing service for clients across all
[відкрити контакти](див. вище в блоці «контактна інформація»)
major cities in Canada over the phone
logistics planning for over 40
Odesa, Ukraine.
technicians with proper time efficiency
and locations
Resolving client' issues and forwarding
RELEVANT SKILLS them to the Complaint Department

Multitasking Customer Support Representative at
Product knowledge Cleverr
Time management February 2023 up to September 2023 (7
Active listening months)
Strategic thinking Providing great service to clients via
Organization email, phone, and chats.
Communication with colleagues from
relevant departments.
EDUCATION HISTORY Moderating messaging system and
making sure all the tasks are
Bachelor of foreign completed
languages(Chinese and English) Lead Generation Specialist at FH
Institution: Sothern Ukrainian National Solution
Pedagogical University K. D. Ushinsky August 2022 to January 2023 (5 months)
Year of Graduation: 2025 Finding and communicating with new
leads through Upwork, LinkedIn,
Telegram, Ycombinator, Dice, and
Monster.
Participation in the creation of new
ways to find leads
Work with 2 CRM systems