Особисті дані приховані

DARIA [відкрити контакти](див. вище в блоці «контактна інформація»)

HRYTSANENKO
[відкрити контакти](див. вище в блоці «контактна інформація»)

Lviv, Ukraine
SUPPLY OPERATIONS SPECIALIST

PROF I L E EDUCAT I ON

Supply Operations Specialist with an experience in supply 2019 - 2023
operations, performance management, and process optimization
and automation. Have an experience in improving workflows, KARAZIN KHARKIV NATIONAL
managing high-value user segments, and supporting cross- UNIVERSITY
functional initiatives across Customer Success and Supply teams.
Skilled in analytics, KPI tracking, and building processes from Bachelor`s Degree in International
scratch, also by using AI instruments. Fast-learning, adaptable, and Relations, social communication
focused on delivering efficient, high-quality operational solutions. and regional studies

WORK EXPERI ENCE

Oct 2024- present
OBRIO, Genesis S KI L L S
Supply Ops Specialist
Managing retention and lifecycle strategies for high-value user segments, improving workflows from the supply side,
ensuring effective cross-team collaboration, updating processes to maintain relevance, and overseeing compliance and
legal safety.
Working with performance metrics: developing strategies to improve KPIs, monitoring trends, and enhancing internal Process building & workflow
tools and functionality used by advisors.
Implementing the new user segment into key supply operational processes through structured cross-functional
communication.
optimization
Automated recurring operational processes using AI tools, saving the team ~10–15 hours per week and reducing manual
workload. Automation using AI instruments
Conducted segmentation analysis, hypothesis testing, and performance experiments for the high-value user segment
using analytical tools and AI-assisted insights (ChatGPT, Claude, etc.)
June 2024 - Oct 2024 Basic HTML
OBRIO,Genesis
Advisor Success Manager Critical thinking
Managed a team of advisors, providing continuous performance oversight, coaching, and Adaptability
development plans to improve metrics.
Built and optimized internal processes to enhance efficiency and productivity across the Time management
Marketplace Managers team.
Implemented a structured workflow for low-performing advisors, resulting in targeted Performance analysis
support, and improved overall team performance.
Monitored metrics, identified bottlenecks, and initiated process adjustments to support Notion, Google Sheets/Docs/Slides,
sustainable growth and advisor engagement.
Google Apps Scripts
Oct 2023- June 2024 Team coordination
OBRIO
Stakeholder communication
Customer Guidance Specialist
Supported users throughout their customer journey, providing personalized guidance Problem-solving
and assistance.
Worked as a shift lead, coordinating team workflow during shifts and supporting KPI tracking
colleagues in real time.
Contributed to the creation and improvement of training and internal knowledge
materials, enhancing team efficiency and process clarity. L ANGUAGES
Feb 2021-Oct 2023
First Line Group, Gorcafe 1654/MAD Lviv
Waitress English B2
Communicated with clients and team members to provide high-quality customer Ukrainian
experience.
Organized delivery logistics and optimized workflows to improve efficiency.
Handled conflict resolution and maintained positive client relationships.
Trained new employees and supported team onboarding.