Nastya

ANASTASIA KHINOTSKA

PROFILE
Motivated and responsible specialist with diverse experience in
customer support, affiliate marketing, sales support, and procurement.
CONTACT Provided ongoing client communication and VIP support, maintaining
strong relationships and ensuring positive customer experience. Worked
[відкрити контакти](див. вище в блоці «контактна інформація») with international clients and partners (EU, USA, China), assisted with
documentation, logistics, and campaign analysis. Strong communication
[відкрити контакти](див. вище в блоці «контактна інформація»)
and organizational skills, detail-oriented, and comfortable working in
Ukraine, Kryvyi Rih
cross-functional teams.
SKILLS
WORK EXPERIENCE
Client & Partner Uniwell
Relationship Management Customer Support Agent Aug 2025- present

Affiliate & Sales Support
Consult users on nutrition and training, maintain their
Procurement & Contract motivation to achieve goals via live chat, and become their go-
to buddy throughout the journey; VIP Support Handle user
Administration
inquiries in a friendly but professional manner, ensuring a
Data Analysis & positive and engaging communication experience; Contribute
Performance Reporting to building and improving a comprehensive knowledge base

Documentation & Logistics ArcelorMittal Kryvyi Rih
Sales Support Specialist Aug 2024-Jun 2025
Coordination
SAP ERP, CRM, MS Excel Supported export sales of iron ore concentrate and pig iron to
Analytical thinking EU, USA, and China. - Coordinated documentation, logistics,
and communication with clients and departments. - Prepared
Strong communication delivery schedules, reports, and contractual documents in SAP
Client-oriented approach ERP. - Ensured timely problem resolution and execution of
urgent tasks.
Problem-solving
Attention to detail
ArcelorMittal Kryvyi Rih
Adaptability Procurement Specialist – Energy Resources Oct 2023-Aug 2024

LANGUAGES
Conducted procurement of energy resources ensuring
Ukrainian (native) continuous production. - Market research, supplier database
English (B2) management, contract administration. - Created contractual
Russian(fluent) documents in SAP ERP, compiled reports for management. -
Provided information support to related departments and
EDUCATION stakeholders

Taras Shevchenko National
University of Kyiv -
Bachelor’s Degree in
International Tourism (Sep
2021-Jun 2025)