Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18762426/

Досвід роботи

Customer support representative

з 10.2025 по нині (1 рік 2 місяці)
Creafone, Дистанційно (Телекомунікації, зв'язок)

•Resolved customer account inquiries and issues, improving customer satisfaction.
•Assisted customers with account opening, maintenance, and banking services.
•Processed customer transactions accurately, including deposits, withdrawals, and transfers.
•Educated customers on banking products and services to meet their financial needs.
•Reduced customer wait times by streamlining account opening procedures.
•Maintained compliance with banking policies, procedures, and service standards.

Virtual assistant

з 01.2025 по 10.2025 (10 місяців)
Helpware, Дистанційно (Пошук персоналу, HR)

• Operational Efficiency: Streamlined administrative workflows for US-based clients, resulting in a 20%
reduction in scheduling conflicts.
•
Client Retention: Authored high-quality professional correspondence and reports that directly improved
client retention rates.
• Organization: Managed complex digital filing systems and ensured seamless day-to-day operations for
remote executives.

Customer support representative

з 09.2024 по 01.2025 (5 місяців)
Minslayer, Дистанційно (Телекомунікації, зв'язок)

• Processed financial transactions while ensuring accuracy, transparency, and compliance.
• Addressed customer concerns and resolved account discrepancies efficiently.
•Verified customer documentation before transaction approvals to prevent errors.
•Maintained accurate records of daily transactions for reporting and auditing.
• Managed high-pressure situations professionally, resolving conflicts

Sales specialist

з 02.2024 по 07.2024 (6 місяців)
Supermart, Дистанційно (Пошук персоналу, HR)

Multi-Tasking: Managed 50+ concurrent live chat sessions daily with an average response time of <60
seconds.
• Revenue Growth: Boosted monthly sales conversions by 125% and increased customer traffic by 92%
through strategic social media engagement.
Process Automation: Developed a library of "Quick Replies" (Macros) to handle 5+ simultaneous chats
without losing a personalized touch.

Освіта

Kyiv university

Computer science, Київ
Вища, з 2020 по 2022 (2 роки)

Знання і навички

• Customer service management
• Complaint Resolution Handling
• Leadership & Organizational Skills
• Analytical thinking
• Microsoft office proficiency
• Active listening & communication
• Problem solving
• Documentation & record keeping
• Financial transaction processing
• Team collaboration

Знання мов

Англійська — вище середнього