Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18762426/

Досвід роботи

Customer support representative

з 10.2025 по нині (1 рік)
Creafone, Дистанційно (Телекомунікації, зв'язок)

•Resolved customer account inquiries and issues, improving customer satisfaction.
•Assisted customers with account opening, maintenance, and banking services.
•Processed customer transactions accurately, including deposits, withdrawals, and transfers.
•Educated customers on banking products and services to meet their financial needs.
•Reduced customer wait times by streamlining account opening procedures.
•Maintained compliance with banking policies, procedures, and service standards.

Customer service representative

з 01.2025 по 10.2025 (10 місяців)
Helpware cx, Дистанційно (Телекомунікації, зв'язок)

information and support, enhancing overall customer satisfaction.
• Maintained detailed records of interactions, ensuring proper follow-ups.
• Collaborated with team members to improve service delivery standards.

Customer support representative

з 09.2024 по 01.2025 (5 місяців)
Minslayer, Дистанційно (Телекомунікації, зв'язок)

• Processed financial transactions while ensuring accuracy, transparency, and compliance.
• Addressed customer concerns and resolved account discrepancies efficiently.
•Verified customer documentation before transaction approvals to prevent errors.
•Maintained accurate records of daily transactions for reporting and auditing.
• Managed high-pressure situations professionally, resolving conflicts

Customer service manager

з 04.2023 по 08.2024 (1 рік 5 місяців)
Mindy support, Дистанційно (Телекомунікації, зв'язок)

• Simplified complex biological concepts, improving students' academic performance •Managed large classrooms effectively, maintaining discipline and engagement •Maintained accurate academic records and student progress reports
• Delivered daily presentations, strengthening communication and public speaking skills

Освіта

Kyiv university

Computer science, Київ
Вища, з 2020 по 2022 (2 роки)

Знання і навички

• Customer service management
• Complaint Resolution Handling
• Leadership & Organizational Skills
• Analytical thinking
• Microsoft office proficiency
• Active listening & communication
• Problem solving
• Documentation & record keeping
• Financial transaction processing
• Team collaboration

Знання мов

Англійська — вище середнього