Denys

Denys Kutsyn
Sales Manager | Team Leader (Sales) | Project Manager
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @DeniLiber

ABOUT ME
Project Manager with a 7-year background in B2B sales and team management. I combine a deep understanding of client business needs with
disciplined project delivery on time and within budget.
Thanks to my psychology education and leadership experience, I effectively build communication between stakeholders and the development team,
resolve conflicts, and maintain high team motivation.
I turn complex technical tasks into clear goals for the team, creating an environment of trust, transparency, and high engagement.

TECHNICAL SKILLS
PM methodologies: Agile, Scrum, Waterfall, Hybrid; sprint planning and retrospectives
Project planning: WBS decomposition, Critical Path Method (CPM), Gantt charts
Risk management: risk register, EMV, probability/impact matrix, response strategies (Mitigate/Avoid/Accept/Transfer), contingency plans
Jira / Atlassian: advanced level — custom Workflow configuration, backlog management, Epic and User Story creation, sprint management, Jira
Roadmaps, Confluence documentation
Stakeholder management: Power/Interest matrix, RACI matrix, communication plan
Budgeting: PERT cost estimation, CapEx/OpEx allocation, budget management
Tools: Jira, Confluence, Figma (FigJam), MS Excel (CPM), Notion, Slack

WORK EXPERIENCE
Client Relations Manager | Bridge Centre March 2025 – April 2026
Bridge Centre — a real estate company specializing in the sale and rental of residential and commercial property.
Responsibilities
Served as the primary point of contact for clients, managing the full relationship cycle — from initial inquiry and qualification to contract signing.
Negotiated with property owners, investors, and business clients to align on deal terms.
Coordinated communication between clients, legal representatives, and financial stakeholders throughout each deal.
Analyzed market trends and competitor offerings to improve client service quality.
Tracked client satisfaction and business metrics to support management decisions.
Mentored new team members and standardized client-facing processes.
Key Achievements
Supported a series of high-value residential and commercial real estate deals. Commission structure — "Sale" segment (4–5% of deal value): $1,800–
$3,500 per deal; "Rental" segment (75–100% of one month's rent): 7,500–15,000 UAH per deal.
Developed strong stakeholder management and negotiation skills, working directly with property owners and company executives.
Developed financial planning, risk assessment, and decision-making skills applicable to IT Project Management.

Team Lead | King Group November 2023 – October 2024
Business development and sales operations management (IT / gambling industry)
Responsibilities
Managed a sales team, distributing workload and monitoring each manager's individual performance.
Coordinated sales work across multiple managers, ensuring consistent process standards.
Monitored CRM data quality and the team's adherence to the sales process.
Updated sales scripts and communication strategies in line with market changes.
Tracked team KPIs: lead conversion, client acquisition, contract volume.
Worked closely with management to improve forecasting accuracy and sales reporting quality.
Mentored new team members and onboarded them into company processes.
Key Achievements
Increased the team's lead conversion by 10-15% through structured pipeline management.
Improved team operational discipline by implementing systematic follow-up processes.
Developed leadership and team management skills while working with sales metrics and business performance indicators.

Sales Manager | King Group March 2022 – October 2023
Business development and sales operations management (IT / gambling industry)
Responsibilities
Worked with both warm and hot traffic.
Monitored CRM data quality and adherence to the sales process.
Tracked competitors in the software development and gambling-platform markets.
Updated sales scripts and communication strategies in line with market changes.
Tracked KPIs: lead conversion, client acquisition, contract volume.
Worked closely with management to improve forecasting accuracy and sales reporting quality.
Key Achievements
Consistently met personal lead-conversion KPIs.
Improved operational discipline by implementing systematic follow-up processes.
Developed analytical skills working with sales metrics and business performance indicators.

Sales Manager | HotVisa January 2019 – December 2021
HotVisa — a company providing visa processing services and full client support throughout the entry-permit application process for various countries.
Responsibilities
Advised clients on visa requirements and matched them with the optimal service package based on destination country, visa type, and individual
needs.
Managed the full sales cycle — from initial inquiry and needs assessment to closing the deal and handing off the case to the support team.
 Prepared commercial proposals and negotiated service pricing and terms with clients.
Handled objections and complex cases (prior refusals, non-standard client profiles), proposing solutions to close the sale.
Upsold additional paid services (expedited processing, support services), increasing average deal value.
Maintained deal and client records in CRM, tracking each client's progress through the sales pipeline.
Coordinated handoff of clients to the support team after contract signing to ensure smooth service delivery.
Key Achievements
Consistently met personal sales KPIs, maintaining a high deal-closing rate.
Standardized sales scripts and consultation checklists for different visa types, shortening the deal cycle.
Developed strong objection-handling and negotiation skills in high-stakes client situations.
Developed process management, documentation, and stakeholder communication skills across the full deal cycle.

EDUCATION & CERTIFICATIONS
Project Management Program | Beetroot Academy Feb 5, 2026 – Jun 15, 2026
Agile, Scrum, Waterfall; Jira workflow design; WBS, CPM, PERT, risk management, stakeholder analysis.
Portfolio: complete PM documentation for a 131-day IT project (budget, schedule, risk register, backlog, roadmap).

IT Project Management — Portfolio Project | Shadowing Buddy (AI-based language learning platform) February – June 2026
End-to-end PM simulation of an AI-based mobile language learning platform. Full project lifecycle management:
Defined project scope; built a 131-day WBS with 53 work packages and a PERT schedule; performed critical path analysis (64-day CPM across 25
nodes).
Built a cost baseline of $74,160 USD (9 roles, CapEx/OpEx, 5% risk reserve) using three-point PERT estimation for each phase.
Prepared a register of 25 risks with Mitigate/Avoid/Accept/Transfer strategies and response plans.
Configured Jira: created 7 Epics (3 MVP + 4 Post-MVP), 90 User Stories with acceptance criteria, story points, and sprint allocation; set up custom
workflow statuses.
Prepared a full stakeholder documentation package: Power/Interest matrix, 12x50 RACI matrix, communication plan covering 20 events across 6
phases.
Applied "5 Whys" analysis for competitive risk; built a Post-MVP roadmap through sprint 17 with AI-personalization and marketplace epics.

Bachelor's Degree in Psychology | Socio-Economic University 2014 – 2018
Specialization: organizational and social psychology.
Thesis: "Conflict Resolution Strategies in Small Groups" — directly applicable to Agile retrospectives and cross-functional team facilitation.

KEY STRENGTHS
Conflict management: trained to recognize group dynamics, apply nonviolent communication, and resolve tension in Scrum teams before it affects
velocity.
Stakeholder influence: 7 years of experience in persuasion, objection handling, and multi-stakeholder negotiation — directly applicable to
executive reporting in PM.
Team motivation: understanding of intrinsic and extrinsic motivation psychology helps in setting sprint goals and running retrospectives that
genuinely improve team morale.
Influence without formal authority: ability to build data-driven arguments to align the development team with project goals and secure
stakeholder buy-in.
Proven track record of managing relationships in high-pressure situations over 7 years in sales; skilled at de-escalating conflicts and turning difficult
interactions into long-term partnerships.

LANGUAGES
English: Pre-Intermediate (B1) — actively improving.