Мар'яна

MARIANA LISOVSKA
Operations Manager
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KEY ACHIEVEMENTS SUMMARY
​ Built a partner and client network from 0 to 500+ Operations and partnership manager with 8+ years
of experience building scalable systems from
Designed and implemented full operational cycle: recruitment,
scratch - recruiting and onboarding partners,
onboarding, engagement, retention, and quality control
managing teams of up to 10 people, tracking unit
economics, and making data-driven decisions that
​ Achieved LTV/CAC ratio of 4.29 (LTV $133, CAC $31,
average client lifetime 15 months) drive growth.

Built sustainable unit economics through disciplined process design Built a partner and client network from 0 to 500+
and retention strategy. Designed and launched scalable onboarding members, designed and optimized operational
and operational processes from scratch - reduced friction, increased processes end-to-end, and consistently improved
partner activation rate, and maintained quality at scale key metrics including LTV/CAC ratio of 4.29.

​ Managed a team of up to 10 people and 20+ active client
relationships simultaneously
Comfortable owning a full business direction - not
just executing tasks, but building the system,
Set KPIs, provided training, tracked performance, and drove identifying bottlenecks, testing hypotheses, and
accountability for results. Identified operational bottlenecks through scaling what works.
data analysis and implemented systematic improvements that
increased efficiency and partner satisfaction Fluent in Ukrainian (native) and English (C1).t

​ Coordinated 70+ stakeholders across 11 large-scale
events (2017-2025) - mediating competing priorities, EDUCATION
resolving conflicts, and maintaining strong relationships
Master's Degree - English Language
throughout
Teaching
Maintained alignment, resolved conflicts, and ensured delivery
against quality and timeline targets. Launched and tested multiple Ivan Franko National University of Lviv
hypotheses for partner growth and retention - tracked outcomes and 2010 - 2015
scaled what worked, cut what didn't
Coaching Certification
​ Built, trained, and managed a team of educators and
contributors - ensuring quality, discipline, and consistent
Erickson Coaching University
2020 - 2021
delivery across all project
Set performance standards, ensured quality of delivery, and managed Organizational and Business Coaching
escalations at team level. Led structured business reviews with key The School of Organizational Coaching,
stakeholders - presenting performance data, risks, and
Kyiv
recommendations in a clear, decision-ready format.
2023 - 2024

EXPERIENCE
Operations & Partnership Lead
TUTOR'S SECRET CLUB
2019 - 2025 Remote
• Built and scaled a partner and client network from 0 to 500+ - designed
the full operational system: partner recruitment, onboarding, activation,
retention, and quality control.
• Designed and implemented scalable processes for partner management
- created structured onboarding flows, communication protocols, and
performance tracking systems.
• Tracked and analyzed unit economics and engagement metrics - used
data to identify bottlenecks, test hypotheses, and make decisions on
what to scale or cut.
• Managed and developed a team of 5-10 people - defined roles, set KPIs,
conducted regular performance reviews, and built an accountability
culture.
• Launched and iterated on partner growth and retention initiatives -
analyzed results, adapted approach, and drove measurable
improvements in key metrics.
• Automated and optimized internal operational processes - built CRM-like
tracking systems, standardized documentation, and reduced manual
workload across the team.
• Served as the primary point of contact for key partners - managed
escalations, maintained relationships, and ensured consistent quality of
service delivery.
EXPERIENCE
Academic Lead & Program Manager
LA in UA
2017 - 2024
• Managed institutional client relationships across multiple programs -
serving as primary contact for partners, sponsors, and stakeholders.
• Organized 11 large-scale B2B events (300–400+ attendees) -
coordinating 70+ stakeholders and ensuring delivery against agreed
scope, timeline, and quality standards.
• Tracked client satisfaction and financial performance data; made
evidence-based decisions to improve service quality and account
outcomes.
• Prepared and delivered regular performance updates and business
reviews to institutional partners and senior stakeholders.

Executive Coach & Facilitator
2020 - Present
• Delivered 400+ hours of client-facing sessions for professionals,
founders, and business owners — managing expectations, tracking
progress, and driving measurable outcomes.
• Built trusted long-term client relationships across diverse industries;
handled sensitive situations with discretion and strong conflict resolution
skills.

English Language Teacher
2010 - 2019
• Taught adults English using coaching and a client-centered approach

SKILLS
Partner Recruitment & Onboarding Network Scaling

Quality Control Unit Economics & KPI Tracking

Data-Driven Decision Making Hypothesis Testing & Iteration

Team Management (5-10 people)

Process Design & Automation CRM & Operational Tools

Emotional Intelligence & Communication

AI Tools (Claude/ ChatGPT) Notion / Airtable

Analytical Thinking Ability to Learn Quickly