Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18927705/

Досвід роботи

Customer service manager

з 06.2024 по 02.2026 (1 рік 9 місяців)
Andre Tan, Remote (Retail)

Resolved customer complaints professionally and efficiently.
Processed orders, returns, refunds, and account updates.
Maintained accurate customer records in CRM systems.
Escalated complex issues to the appropriate department.
Used Go high-level to organise pipeline

Lead generation manager

з 02.2021 по 07.2023 (2 роки 6 місяців)
Dixi, Remote (Marketing, advertising, and PR)

Developed and executed multi-channel lead generation campaigns.
Generated and qualified high-quality leads using CRM and prospecting tools.
Managed email marketing, LinkedIn outreach, and cold outreach campaigns.
Collaborated with sales teams to improve lead conversion and pipeline growth.

Customer support representative

з 04.2019 по 03.2021 (2 роки)
Arzinger, Remote (Hotel and restaurant industry)

Responded to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolved customer complaints while maintaining a high level of customer satisfaction.
Processed orders, returns, refunds, and account updates accurately.

Знання і навички

• React
• TypeScript
• JavaScript
• Node.js
• HTML
• Git
• CSS
• SQL
• MySQL
• SASS
• GitHub
• WordPress
• Redux
• REST API
• MongoDB
• CRUD
• API development
• Github copilot
• Docker
• Linux OS user
• Postman
• Ability to work in multitasking mode
• Database design
• Responsibility
• Figma
• PHP
• Bootstrap
• Communicability
• WooCommerce
• Elementor
• SEO
• Website design
• Website development
• REST
• Website development on Shopify
• Google Search Console
• Responsive design
• Integration testing
• Data management
• Understandability
• Sales management
• Lead generation
• B2B Sales
• Customer orientation
• Keyword research
• SEO-copywriting
• Serpstat
• Link building
• Google Keyword Planner
• Content plan development