Cameron

CONTACT
[відкрити контакти](див. вище в блоці «контактна інформація») Jeikol Cameron
[відкрити контакти](див. вище в блоці «контактна інформація»)
SUMMARY
@unjhayble
Reliable and adaptable professional with experience
in logistics, inventory, retail, and customer support.
HARD SKILLS Skilled in organization, problem-solving, and
communication in multicultural environments. Quick
Customer Support via Live Chat, Email, and
Phone learner, tech-savvy, and proactive. Recently gained
VIP Customer Relationship Management customer support experience in the iGaming sector,
Team Training and New Hire Mentoring managing live chat and email inquiries across Latin
Bilingual Customer Support (English & Spanish)
CRM and Customer Service Platforms (Horizon, America using Zendesk and Jira. Seeking a remote
D24, GR8Tech) role to contribute skills and continue growing
VoIP and Call Center Systems (Zoiper, Telesoft) professionally.
Microsoft Excel and Data Management
Process Adaptation in iGaming Environments
WORK EXPERIENCE
TOOLS
Office & Collaboration: Microsoft Excel, CustomerSupportAgent | 2024–2025 | BigD
Notion, Zoom, Teams Assisted Chilean and Argentinian customers via
Customer Support & CRM: Zendesk, live chat and email.
GR8Tech, CRM Tools, Call Center & Managed tickets in Zendesk; handled account,
Ticketing Systems, POS payment, and technical inquiries.
Technical Support: Jira, D24, Internal Logged issues in Jira and coordinated with
Support Platforms internal teams.
Call center tools: Zoiper, telesoft, SMS Worked daily with Zendesk, Jira, Notion, D24,
and email GR8Tech.
Quickly adapted to iGaming processes and
SOFT SKILLS supported teammateswith complexcases.
Strong Communication:
Call Center Agent (Middle) 2026 – VeliBC
Strong communicator, able to express ideas Provided customer support for a Ukrainian
clearly in both speech and writing. Skilled in
adapting messages to different audiences, iGaming company in Spanish and English.
building understanding and positive relationships.. Managed VIP customers using Horizon, Zoiper,
Telesoft, and Excel.
Problem-Solving: Resolved customer inquiries and maintained
Skilled at analyzing complex issues, identifying strong client relationships.
root causes, and delivering effective solutions Collaborated with colleagues and management
quickly. Applies critical thinking under pressure to to improve team performance.
solve problems and enhance efficiency.
Salesperson | 2021–2024 | ElLagar
Adaptability:
Assisted retail and wholesale clients with product
Quick to adjust to new environments, tools, and selection and orders.
cultural settings. Maintains performance and a
positive attitude in fast-changing or high-pressure Handled quotations for residential and
situations. commercial projects.
Used English with international customers; built a
Multitasking: loyal client base.
Efficiently handles multiple tasks and priorities Supported stock checks and product info updates
while staying organized and meeting deadlines in to improve service speed.
fast-paced environments.

LANGUAGES EDUCATION
English-Upper-Intermediate UnidadPedagógicaSanDiego – Costa Rica
Spanish-Native High School Diploma / GED