Іванна

Personal data
Name and surname Ivanna Deneko
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Linkedin: Profilio

Professional profile

Language expert | Customer support bilingual (Ukrainian, Russian) towards English, Italian. Experience in customer
service, shipping management, and language mediation. Skills in international communication and tools such as SAP and
Salesforce.

Professional experience
05/2025 – 10/2025 T&E Accountant, Nestle
• Managed end-to-end processing of employee travel and expense claims in compliance
with company policies and internal controls
• Review, validate, and post T&E transactions using ERP systems (e.g. SAP, Concur)
• Performed reconciliations of corporate credit cards, cash advances, and expense
accounts
• Prepared monthly reports, reconciliations, and variance analyses related to T&E
activities
• Supported audits and internal controls by providing documentation and explanations
• Contributed to process improvements and standardization initiatives to increase
efficiency and quality

05/2024 – 05/2025 Customer service, IMA servizi
• Provide inbound service for policyholders
• Organize road rescue
• Relations with supplier

5/2018 –12/2023 Multilingual interpreter and linguistic mediator | Expert in intercultural
communication, Eurostreet srl, Biella (autonomous)
• Interpreting in Ukrainian, Russian and Polish
• Translation for health services, law enforcement and social services
• Facilitating understanding and integration for non-native speakers
• Facilitating cohesion and integration into the community
• Mediation in presence / video call / call

10/2022 – 11/2023 Customer Success Specialist UK/Spain Lubricants, Shell Business Operations,
Krakow
• Organization of shipping logistics
• Stock management and warehouse relations
• Using SAP and Salesforce to optimize procurement efficiency
• Deal management
• Represent the main point of contact for customer requests
• Fast problem solving
• Improved customer satisfaction scores
• Tools: SAP (R3), TMS, Salesforce ,Jira

07/2021 –10/2021 Receptionist, Hotel Touring, Gardone Riviera
• Welcome guests
• Booking and email management
• Check-in and check-out activities
• Payment and invoice management
• Tool: Octorate, Opera, Passport scan in presence/video call/call
 Education
2016-2020 Degree in Linguistic and Cultural Mediation, University of Milan

Professional Skills
• Organizational management
• Customer Support
• Creation of training content
• Interpreting and translation
• Analysis

Computer Skills
• Office Package, Sap, Salesforce, Jira
• Smartcat and Trados
• Google Calendar
• Tools videoconference (Webex, Teams, Google Meeting)

Language Skills
Ukrainian and Russian: Native English: B2 Italian: C1
I authorize the processing of personal data contained in my curriculum vitae according to art. 13 del D. Lgs. 196/2003 e all’art. 13 del Regolamento UE 2016/679 relativo alla
protezione delle persone fisiche con riguardo al trattamento dei dati personali. “Con la presente dichiaro che quanto riportato nel presente curriculum vitae corrisponde a verità ai sensi
del d.p.r. 445/2000.