Антон
Customer support representative
- Вік:
- 23 роки
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон , ел. пошту та Instagram.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19100835/
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Community Manager · Web3 & Crypto
Remote (GMT+4) · [
PROFILE
Community and social lead with 3+ years across crypto and premium client services. I currently own community and
content for a crypto brand, leading a team of 5 — a designer, a video editor and three Discord managers — and driving
organic community growth across Telegram and Discord. Previously rose to Team Lead at a global support company,
managing 15 people delivering VIP concierge services to clients of major banks. Native Russian and Ukrainian,
professional English. Looking to build and lead community for an established Web3 / crypto product.
CORE SKILLS
• Community Management: Telegram & Discord community building, moderation, engagement, AMAs / events,
ambassador programs
• Team Leadership: led teams of up to 15; currently manage 5 (content + Discord moderators) — hiring, onboarding,
mentoring
• Platforms & Tools: advanced Discord (server setup, roles, moderation, bots), Telegram, X/Twitter, Instagram,
YouTube
• Content & Social: SMM strategy, copywriting, photo & video editing, Reels, content calendars
• Crypto / Web3: crypto-native, broker / product community, market narratives and trends
• Client Communication: VIP / premium client servicing, fluent English (native & European), de-escalation
• Languages: Russian (native), Ukrainian (native), English (professional working)
EXPERIENCE
Community & SMM Lead / Marketer — Ward Broker (Crypto) Oct 2023 – Present · Remote
• Own community and marketing for the brand; lead a team of 5 — a designer, a video editor and three Discord
managers.
• Run day-to-day community across Telegram and Discord: engagement, moderation, announcements, events and
content.
• Grew the Telegram channel by ~37% (800 to 1,100) and Discord by ~25% (800 to 1,000+) over 5–6 months — fully
organic, with no paid ad budget.
• Drove 100+ new traders to the platform through community engagement and content alone — zero paid
acquisition.
• Plan and produce content across Telegram, Instagram and YouTube — posts, Reels and long-form video; set the
content and engagement strategy.
Team Lead — SupportYourApp 2022 – 2024 · Remote
• Promoted from Junior Consultant to Team Lead; managed and mentored a team of 15 delivering VIP concierge
services to clients of major Ukrainian banks.
• Oversaw end-to-end premium client requests — restaurant and travel booking, visa processing and payment, and
more.
• Set onboarding, tone and quality standards that kept VIP service consistent across the team; communicated daily
with native and European English speakers.
EDUCATION
BSc, Entrepreneurship, Trade & Exchange Activity 2020 – 2024
Taras Shevchenko National University of Kyiv
ADDITIONAL
• Esports (Counter-Strike) enthusiast; at home in gaming and online-community culture.
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