Анна

Anna Ivashchenko Experience

Technical Support Independent Translator, Rev.com
11/2023 – 05/2026 | Remote
[відкрити контакти](див. вище в блоці «контактна інформація») Created and timed subtitles for scientific,
educational, and informational video content.
[відкрити контакти](див. вище в блоці «контактна інформація») Ensured accurate transcription and translation while
Ukraine, Kiev maintaining natural language flow and context.
Worked with subtitle formatting and timing
[відкрити контакти](див. вище в блоці «контактна інформація») constraints to align text with audio/ video content.
053490121 Performed quality checks to ensure readability,
synchronization, and consistency of subtitles.
Summary Manual Tester and Customer Support Specialist,
Technical Support Specialist with 3 Wix.com
years of experience providing technical 05/2019 – 06/2023 | Kiev, Ukraine
assistance and resolving customer Firstly I worked as Technical Support for the
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issues across various communication platform, I have developed strong troubleshooting,
channels. Experienced in problem-solving, and customer communication
troubleshooting software, investigating skills. I provided support to users worldwide via
technical issues, documenting CRM system, investigated complex technical issues,
solutions, and escalating complex cases identified root causes, and worked closely with
when necessary. Skilled in working with internal teams to ensure timely and effective
ticketing systems, maintaining accurate resolutions. I performed cross-browser testing,
case records, and ensuring timely issue ui/ux testing and so on. I was assisting users with
resolution while delivering excellent product functionality, and ensuring a high level of
customer service. I have worked with customer satisfaction. Worked on different projects
testing web applications, REST API and mentored new specialists.
functionality, and checking databases At one point I moved on to QA team. My
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using SQL. I also worked with Jira responsibilities included handling escalation
reporting bugs. inquiries, analyzing website-related issues and
bugs, writing bug reports in Jira, creating
documentation. Through this experience, I learned
how to communicate technical concepts clearly,
performe differend kinds of testing, handle API
requests via Postman, learned basics of SQL and I
know how to use Dev tools and manage multiple
priorities.

Translator, subtitles, timecodes, SDI Media USA
10/2017 – 12/2019 | Remote
Responsibilities:
Translated films, TV series, and animated content
from English into Ukrainian. Worked with subtitling
and localization workflows to ensure accuracy and
natural language adaptation. Used professional
translation tools, including GTS, to manage and
process translation tasks.
 Skills Independent Translator, Even translations
01/2017 – 09/2017 | Remote
Rest API Managed and updated website content, including
Competent catalog pages and informational sections. Translated
and localized content to ensure clarity, consistency,
SQL and alignment with brand tone. Maintained and
Competent edited digital content within CMS, ensuring accuracy
and up-to-date information. Ensured content quality
Browser's Dev Tools across different pages, focusing on readability and
Proficient consistency.

TCP/IP Translator, Content Manager, Aeroflot
Competent 07/2016 – 11/2016 | Kyiv City, Ukraine
Managed and updated website content, including
SDLC and STLC catalog pages and informational sections. Translated
Proficient and localized content to ensure clarity, consistency,
and alignment with brand tone. Maintained and
Jira edited digital content within CMS, ensuring accuracy
Proficient and up-to-date information. Ensured content quality
across different pages, focusing on readability and
Postman consistency.
Competent

Playwright Education
Amateur
Bachelor's degree. Major in Interpreting and
HTML and CSS Translation from Japanese and English,
Proficient Kyiv National Linguistics University
2014 – 2018
Swagger
Competent
Courses
Trello Manual QA courses, prog.kiev.ua
Proficient 2021 – 05/2021 | Kiev, Ukraine

JavaScript EPAM QA Automation
Beginner
01/2021 – 10/2021 | Kiev, Ukraine
Completed basic C# and Automation course
Git
Competent

Grafana
Beginner

HTTP(S), DNS
Proficient

Jira

HTML and CSS
Proficient

English
Expert