Мирослава

MYROSLAVA MELNYK
CONTACT
[відкрити контакти](див. вище в блоці «контактна інформація»)
CUSTOMER SUPPORT SPECIALIST [відкрити контакти](див. вище в блоці «контактна інформація»)
Customer Support and Operations Specialist with Kozia‫﬚‬n, Ukraine
experience in customer service, CRM management,
order processing, logistics coordination, and data
management. Detail-oriented, organized, and
experienced in supporting daily business operations.
EDUCATION
Bachelor's Degree in Business

EXPERIENCE
Information Technologies
Vinnytsia Institute of Trade and
Economics
Customer Support & Operations Specialist 2019 – 2021
PlushevoToys Online Store Junior Specialist in Computer Systems
01/2026 – 06/2026 and Networks
Vinnytsia Technical College
• Process customer orders and manage the order 2015 – 2019
lifecycle.
• Handle customer inquiries and complaints.
• Maintain CRM records and customer data.
• Track deliveries and coordinate with logistics
partners.
LANGUAGES
• Coordinate tasks between content and logistics Ukrainian — Native
teams. English — B1 (Reading & Listening)
• Support daily operational processes.

Administrative & Operations Support (Freelance)
2022 – 2026 SKILLS
• Maintained and verified large datasets in Google HARD SOFT
Sheets and Excel. Customer Support A‫﬙‬ention to Detail
• Managed documentation and information tracking.
Data Management Time Management
• Assisted with administrative and operational tasks.
Order Processing Problem Solving
Logistics Support Communication
Call Center Operator Microsoſt Excel Responsibili‫﬚‬
Hotels24
03/2019 – 08/2019 Google Sheets Adaptabili‫﬚‬
CRM Systems Teamwork
• Handled customer inquiries and support requests.
• Worked with CRM systems and customer databases.

Call Center Operator
REMOTE WORK ENVIRONMENT
Outsourcing Offices Fiber-optic internet connection
2018 – 2019 Backup power supply (inverter)
Fully equipped home office
• Conducted customer consultations.
• Maintained CRM records and customer information.