Аліна

Tatsenko Alina
Billing Support Manager
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Obukhiv, Kyiv region

SUMMARY
A sharp, results-driven billing professional who actually enjoys digging into payment flows, chasing down
disputes, and squeezing every last percent out of fraud and chargeback metrics. I bring a rare combo to the
table: the analytical rigor of a billing ops specialist, the calm precision of a former medical professional, and
the people-first instincts of a top-tier customer support agent. I thrive in fast-paced international
environments, switch effortlessly between time zones and cultures.

PROFESSIONAL EXPERIENCE
Billing Support Manager 02/2025 – 05/2026
"Risk Inc.", "Pari Match"
Processed refunds, partial refunds, retries, and cascading payments — making
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sure every cent landed where it was supposed to.
Investigated declined transactions, identified failure patterns (issuer declines, 3DS
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drops, BIN-level issues), and escalated systemic problems to relevant teams.
Handled subscription billing flows: rebills, cancellations.
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Built compelling evidence packs by combining UBO transaction data,
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communication history from Intercom, and supporting artifacts.
Cross-regional collaboration—Worked daily with merchants, partners, and
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internal teams across Canada, Egypt, Morocco, Türkiye, broader Asia, and Europe,
adapting communication style to local business etiquette and time zones.
Acted as a single point of contact for regional billing escalations, ensuring nothing
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slipped through the cracks despite the geographic spread. Tools used daily: UBO,
PH2, Asana, Google Sheets, Microsoft Teams, Intercom, Telegram, Slack.
Managed payment operations involving multi-currency cryptocurrency
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settlements, ensuring high-accuracy transaction verification and reconciliation.
Customer Support Specialist 10/2024 – 02/2025
"Philip Morris International"
Resolved a high volume of inbound client requests across omnichannel
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touchpoints with consistently high CSAT.
Logged and managed every interaction in CRM , keeping case histories clean,
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searchable, and useful for downstream teams.
Advised customers on device usage, troubleshooting, and product launches —
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turning support tickets into upsell and loyalty opportunities.
Authored, escalated, and tracked customer complaints until full resolution,
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working hand-in-hand with logistics and quality teams.
Processed product orders with zero tolerance for data entry errors.
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Pharmacist Consultant 01/2024 – 08/2024
"ANC"
Advised customers on medications and OTC products in a high-traffic retail
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pharmacy.
Maintained bookkeeping records, inventory logs, and regulatory documentation —
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built a strong foundation in financial accuracy and compliance thinking.
Treatment & Procedure Room Nurse 09/2023 – 12/2023
National Cancer Institute
Performed clinical procedures while keeping documentation airtight — a skill that
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translates directly into building bulletproof dispute evidence packs.
Communicated with patients with empathy, clarity, and zero room for
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misunderstanding.
Clinic Administrator 07/2022 – 09/2023
“Manufactura”
Front-line client consulting, scheduling, and information management for a busy
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private clinic.
Coordinated patient flow through multiple messaging platforms simultaneously
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— early training ground for multitasking under pressure.
 Handled patient billing, daily cash reconciliation, and reporting to clinic
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management.

CORE SKILLS
Billing & Payment Operations
Transaction monitoring, reconciliation, and settlement tracking
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Refund processing, retries, dunning, and recovery flows
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Subscription billing logic: rebills, cancellations, prorations
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Decline analysis & approval-rate optimization
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PSP/acquirer communication and reporting
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TOOLS & PLATFORMS
Billing & dispute systems: UBO, PH2
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Task & project management: Asana
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Spreadsheets & reporting: Google Sheets (pivot tables, conditional formatting), Excel
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Customer communication: Intercom, Telegram, Slack, Microsoft Teams
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CRM systems: Multi-platform experience
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LANGUAGES
English Ukrainian
B2 Native