Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19158219/

Досвід роботи

Chat Manager

з 03.2025 по 06.2026 (1 рік 4 місяці)
UNDERDOG SPORTS & FANTASY, USA, Remote (Beauty, fitness, sports)

>>Handled live chat support for VIP customers

>>Responded to account, payment, and gameplay questions

>>Verified customer accounts and documents

>>Resolved technical and transaction issues

>>Followed company policies and responsible gaming rules

>>Maintained professional and polite communication at all times

Customer Support Representative

з 08.2023 по 02.2025 (1 рік 7 місяців)
PITNEY BOWES LOGISTICS, USA, Remote (Transportation and logistics)

>>Answered incoming customer calls and chats

>>Collected customer information and entered data into CRM systems

>>Provided accurate service information and pricing

>>Followed scripts and internal procedures

Lead Generation Manager

з 10.2022 по 07.2023 (10 місяців)
Phoenix Lead Cooperation, Remote (Finance, banking, and insurance)

>>Handled large volumes of leads found on search engines

>>Scheduled appointments and updated enquiry records

>>Entered client data accurately into company systems

>>Assisted with basic insurance and debt verification

>>Resolved client inquiries calmly and professionally

Customer Support Representative

з 04.2021 по 07.2022 (1 рік 4 місяці)
MD-IT Transcription Services LLC, Remote (Telecommunications and networking)

>>Responded to customer calls and messages

>>Provided shipment status updates for partnered cooperations

>>Entered and updated clients data in CRM

>>Coordinated with internal teams

>>Resolved complaints and follow-up requests

>>Participated actively in team meetings; shared insights and feedback garnered from customer interactions.

>>Handled difficult situations calmly, preserving company reputation.

Освіта

V.N. Karazin Kharkiv National University

Psychology, Kharkiv
Вища, з 2020 по 2024 (4 роки)

Додаткова освіта та сертифікати

B2B Customer Success Management— ALISON

3 Months

Virtual Assistant - Coursea

6 Months

Знання і навички

• Data management
• Microsoft Copilot
• Management of CRM

Знання мов

Англійська — просунутий