Iryna

IRYNA KOSYIUCHYK
Senior Customer Support Agent

PROFILE
CONTACT I am a dedicated and customer-focused support professional with over
3 years of experience in customer service, customer support, and VIP
Telegram [відкрити контакти](див. вище в блоці «контактна інформація») client management. Experienced in handling customer inquiries
through multiple communication channels, resolving complex issues,
[відкрити контакти](див. вище в блоці «контактна інформація») and delivering exceptional customer experiences. Proven ability to

Poland,Piastow build strong relationships with clients, manage sensitive situations
professionally, and maintain high customer satisfaction levels.

Skilled in customer communication, problem-solving, conflict
EDUCATION
resolution, and CRM systems. Strong understanding of customer needs,
Lesya Ukrainka Volyn National service excellence standards, and data privacy regulations, including
University GDPR compliance. Highly organized, detail-oriented, and capable of
working effectively in fast-paced international environments.
2020-2024
English Literature and Translation,
WORK EXPERIENCE
Bachelor's Degree
VIP Support Manager
2024-2025 UPSTARS | 2025 – 2026
International Relations, Master Provided personalized support to VIP clients, ensuring
exceptional customer experience and long-term customer
Degree retention.
Managed high-priority customer requests and resolved
complex issues in a timely and professional manner.
Built and maintained strong relationships with key clients
through proactive communication.
Collaborated with internal departments to ensure efficient
SKILLS resolution of customer concerns.
Analyzed customer feedback and identified opportunities to
Complaint Resolution improve service quality.
Aadhered to GDPR and company compliance standards.
Communication skills Middle Customer Support Specialist
Multitasking Communication UPSTARS | 2024 – 2025
Assisted customers via Freshchat,email,and other communication
Problem-solving skills channels.
Organization and time Investigated and resolved customer inquiries while maintaining high
service standards.
management skills Handled escalations and provided effective solutions to customer
issues.
CRM Systems (Zendesk,LiveChat,
Worked closely with cross-functional teams to improve customer
Freshdesk) satisfaction.
Contributed to knowledge base updates and process improvements.
Attention to Detail
Consistently met KPI and performance targets.
Adaptability Customer Support Agent
P4P | 2023 – 2024
Task Management
Provided first-line customer support and assisted clients
Stress resistance with.
Responded to customer requests promptly and
Knowledge of Data Protection professionally.
and Privacy Regulations (GDPR) Managed support tickets and ensured timely follow-up on
customer issues.
Assisted in resolving customer complaints and escalating
complex cases when necessary.
Delivered high-quality customer service while adhering to
company policies and procedures.