Марія

MARIIA HUBATENKO
Supply Chain & Logistics Specialist | Customer Service Excellence
Lund, Sweden | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Available: April 2026

PROFESSIONAL SUMMARY
Results-driven logistics and supply chain professional with 5+ years of progressive experience in international freight coordination, customer service management, and financial administration. Proven track record in optimizing supply chain operations, resolving complex customs compliance issues, and delivering exceptional customer support across multi-carrier environments. Trilingual communicator (English, Ukrainian, Russian) with Swedish B1 and growing.
CORE COMPETENCIES

Supply Chain & Logistics
• Logistics Coordination & Planning
• Inventory Management & Control
• Import/Export Documentation
• Vendor & Carrier Relations
• Demand Planning & Forecasting
Operations & Administration
• Customer Service Excellence
• Customs Compliance & Documentation
• Financial Administration & Budgeting
• Cost Reduction & Process Optimization
• KPI Tracking & Reporting

PROFESSIONAL EXPERIENCE
Customer Service Specialist & Logistics Coordinator
Jumbo Transport Svenska | Malmö, Sweden | April 2023 – April 2026
• Coordinated logistics operations for 150+ international shipments monthly, achieving on-time delivery
• Managed full-cycle customer service
• Administered financial processes: invoice reconciliation, shipment cost accounting, and budget tracking
• Implemented workflow improvements reducing shipment processing time
• Collaborated with warehousing, finance, and operations teams to streamline supply chain efficiency
Supply Chain Coordinator
vChain | Customer Support Department | December 2021 – April 2023
• Provided tier-1 and tier-2 customer support for logistics inquiries, maintaining 4.8/5.0 satisfaction rating
• Coordinated with international carriers to resolve shipment delays, damaged goods, and delivery exceptions
• Managed customs documentation preparation and compliance for international shipments
• Processed order fulfillment requests and tracked inventory movements through distribution network
Customer Support Assistant
MultiPlex | Ukraine | 2019 – 2021
• Provided customer service in fast-paced retail environment; managed cash operations and daily reconciliation
EDUCATION
Master of Psychology — National Technical University, Zaporizhzhia, Ukraine (2021–2023)
Bachelor of Psychology — National Technical University, Zaporizhzhia, Ukraine (2017–2021)
ADDITIONAL INFORMATION
Languages: English (Fluent), Ukrainian (Native), Russian (Fluent), Swedish (B1 – Actively Learning)
Work Authorization: Authorized to work in Sweden | Willing to Travel: Yes | References: Available upon request