Софія

SOFIIA DUKHNOVSKA
PROFESSIONAL SPECIALIST

CONTACTS PROFESSIONAL SUMMARY
Bila Tserkva, Ukraine
A results-driven and highly organized professional with diverse experience
[відкрити контакти](див. вище в блоці «контактна інформація») across international logistics, FinTech operations, and customer support.
[відкрити контакти](див. вище в блоці «контактна інформація») Excel in managing complex communication channels, monitoring financial
risks, and resolving operational bottlenecks in fast-paced environments.
TG: @soncha_aka Dedicated to continuous learning, highly motivated to develop expertise in
Media Buying, and committed to providing exceptional service standards.
LANGUAGES

Ukrainian - Native PROFESSIONAL EXPERIENCE
English - B1 (Intermediate)
Customer Support Specialist & Account Farming
iGaming Sector
CORE EXPERTISE Current Focus

iGaming Support • Managing high-priority user inquiries and technical requests within the iGaming
sector.
Account Farming
• Executing efficient account farming strategies, managing multiple profiles, and
Media Buying (Growth Focus)
ensuring seamless user onboarding.
Logistics
• Verifying account credentials according to compliance standards.
FinTech Ops Risk Analysis • Maintaining a positive and secure environment for players through effective
Crypto Operations problem-solving.

Communication
Logistics Manager
U.S. Based Logistics Company
PERSONAL INTERESTS
6 Months
Dancing • Coordinated international freight operations and supply chain logistics for the
Reading North American market.
• Resolved logistical discrepancies and managed real-time communication
Fitness & Gym
between multiple stakeholders.
Home Baking
Payment Operations Manager
Crypto Exchange Services
1 Year

• Supervised end-to-end digital asset transactions and monitored for fraudulent
behavior.
• Handled risk assessment protocols and resolved transaction delays.

EDUCATION

State University of Trade and Economics
Bachelor's Degree — Faculty of International Trade and Law