Chidumebi Ветеран

DEBORAH CHIDUMEBI
Customer care services
[відкрити контакти](див. вище в блоці «контактна інформація») Lviv,Ukraine

SUMMARY
Customer-focused Customer Support Specialist with 3+ years of experience providing exceptional support via
phone, email, and live chat. Skilled in CRM systems, problem-solving, complaint resolution, and delivering
high customer satisfaction while consistently meeting KPIs and service standards. Committed to creating
positive customer experiences and contributing to team success.

PROFESSIONAL EXPERIENCE
Customer Care Representative 04/2021 – 06/2023
Pansophy group, Ukraine Lviv, Ukraine
Key Achievements
Maintained a 98% customer Satisfaction (CSAT) score for 12 consecutive months.
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Recognized as Customer Service Star Performer for exceeding service quality and
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productivity targets.
Increased customer retention by 20% through proactive issue resolution and
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personalized support.
Reduced average call handling time by 18% while maintaining high-quality service
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standards.
Assisted in onboarding and mentoring new customer service representatives,
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improving team performance and service consistency.
Pansophy group, Ukraine

EDUCATION
Bachelor's Degree 03/2023 – Present
Ivan Franko National University of Liv Lviv, Ukraine
Bachelor of science

SKILLS
Efficient customer relationship management
Problem Solving
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Critical Thinking
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Adaptability
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Multitasking
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Time Management
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Emotional Intelligence
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Team Collaboration
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Attention to Detail
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Decision Making
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Organization
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LANGUAGES
English

COURSES
Bachelor's Degree (in progress) 04/23 – 05/2027
Ivan Franko National University of Lviv Lviv
Graphic designing and video editing skills