Daniel Ветеран

Daniel Smith
Business Operations & Customer Success Professional
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Drohobych, Ukraine Irish

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Professional Profile
Business Operations and Customer Success professional with experience supporting U.S.-based transportation and logistics
companies in fully remote environments. Experienced in managing operational implementations, customer onboarding,
stakeholder relationships, and process improvement initiatives while collaborating with finance teams, vendors, sales teams,
and commercial clients.
Successfully developed operational workflows from the ground up, including Standard Operating Procedures (SOPs), fuel card
implementation processes, and customer onboarding procedures. Known for identifying operational inefficiencies, improving
workflows, and delivering reliable customer experiences in fast-paced business environments.
Combines strong commercial awareness with leadership, adaptability, and disciplined decision-making developed through
military service in both Ireland and Ukraine.

Career Highlights
Managed 100+ commercial fuel cards across four transportation accounts.
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Designed and implemented company-wide Standard Operating Procedures (SOPs) from scratch.
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Reduced fuel card issuance time by streamlining internal operational workflows.
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Led customer implementations from post-sale onboarding through long-term account management.
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Trained a newly appointed Team Lead on operational processes and fuel card administration.
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Worked directly with QuikQ, EFS, Comdata, and Vista Trans's proprietary fuel card platform.
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Supported U.S.-based customers while collaborating across multiple departments and time zones.
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Professional Experience
08/2025 – Present Operations & Customer Success Manager
Remote | Supporting Vista Trans Holding
U.S.-Based Lead operational implementation and customer success initiatives for commercial transportation
Transportation Clients companies, delivering fuel card solutions and process improvements for U.S.-based clients.
Managed a portfolio of four commercial transportation accounts, acting as the primary
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operational contact throughout onboarding, implementation, and ongoing support.
Managed the lifecycle of 100+ commercial fuel cards across four transportation accounts,
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overseeing implementation, account configuration, credit limits, compliance, and ongoing
operational support.
Designed and implemented Standard Operating Procedures (SOPs) from scratch, improving
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workflow consistency and supporting business scalability.
Reduced turnaround time for issuing new customer fuel cards by streamlining internal
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operational processes.
Coordinated implementations across QuikQ, EFS, Comdata, and Vista Trans's proprietary fuel
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card platform.
Partnered with sales teams during discovery calls before leading post-sale implementation and
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customer onboarding.
Worked closely with finance teams, vendors, fuel providers, and customers to ensure successful
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project delivery.
Trained a newly appointed Team Lead on operational procedures, fuel card administration, and
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internal best practices.
Maintained accurate CRM records, operational documentation, and compliance reporting.
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Built long-term client relationships through proactive communication, problem-solving, and
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dependable operational support.

01/2025 – 08/2025 Customer Service Representative
Remote (Supporting H2H Movers
U.S. Operations) Coordinated customer communication, scheduling, and logistics for a U.S.-based moving
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company.
 Managed customer enquiries, bookings, and issue resolution while maintaining high service
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standards.
Maintained CRM records and operational documentation with accuracy and attention to detail.
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Supported day-to-day operational planning to ensure efficient service delivery.
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Developed trusted client relationships by delivering proactive operational support, resolving
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complex issues, and ensuring long-term customer success and retention.

03/2022 – 09/2024 Infantryman
International Legion for the Defence of Ukraine
Served within multinational teams operating in demanding environments requiring adaptability
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and disciplined decision-making.
Demonstrated leadership, accountability, teamwork, and resilience under pressure.
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Maintained operational readiness while supporting humanitarian and civilian protection activities.
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04/2019 – 03/2022 Shrink Wrap Lead / Dispatch Team Member
Ireland The NestBox Egg Company
Supervised dispatch operations, ensuring accurate and timely order fulfilment.
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Trained new employees on warehouse procedures, equipment operation, and workplace safety.
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Coordinated shipping documentation, inventory scanning, and dispatch activities.
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Participated in production planning meetings to improve operational efficiency.
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Consistently achieved production, quality, and safety targets.
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10/2017 – 04/2019 Infantryman (2-Star Private)
Irish Defence Forces
•Completed advanced military training focused on leadership, teamwork, discipline, and
operational effectiveness.
•Supported security operations while maintaining strict procedural compliance and professional
standards.

Education
Castleblayney, Ireland Leaving Certificate & Junior Certificate
Our Lady's Secondary School

Core Skills
Business Operations Customer Success
Operations Management
• Account Management
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Business Process Improvement
• Customer Onboarding
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Workflow Optimisation
• Customer Success
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SOP Development
• Client Relations
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Operational Planning
• Escalation Management
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Continuous Improvement
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Software
Project Delivery HubSpot CRM
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Project Coordination
• Microsoft 365
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Stakeholder Management
• Google Workspace
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Vendor Management
• Slack
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Cross-Functional Collaboration
• Microsoft Teams
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Process Implementation
• Zoom
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Trello
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Additional Information
Native English speaker.
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Irish citizen residing in Ukraine and available for full-time remote employment.
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Extensive experience collaborating with U.S.-based teams across multiple time zones.
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Certifications
First Aid Responder Manual Handling
HACCP ECDL (European Computer Driving Licence)
Chemical Awareness & Spill Control Full Irish Driving Licence (Automatic)