Софія

Sofiia Fedoryshyn
BUSINESS ASSISTANT / JUNIOR PM

WORK EXPERIENCE
VA & Leadgen Specialist
Oney.Studio | Sep 2024 – Dec 2025
Assisted the CEO with calendar, priorities, and daily
workflows.
Ran B2B lead generation & outreach via Upwork and
LinkedIn.
Tracked weekly lead statistics and team performance KPIs.

Operations & Team Lead
PROFILE Starlife | Jun 2021 – Sep 2022
I am an organized and adaptable Built and managed a sales team of 8 members from
coordinator who loves bringing scratch.
system and structure to daily Coordinated schedules and tracked team performance
business chaos. I focus on taking metrics.
the operational and administrative Conducted financial consultations and managed client
load off executives' shoulders, relations.
freeing up their time for strategic
Customer Service & Retention Representative
growth. I learn incredibly fast,
communicate directly, and always Vodafone Ukraine | Nov 2020 – Jun 2021
look for ways to make daily Handled customer queries and ranked #1 in internal sales.
processes run smoother. Managed customer retention using active listening to
minimize churn.
Inputted customer data and updated CRM under tight KPIs.
SKILLS

Notion & Trello
EDUCATION & COURSES
Google Workspace
B.S. in Psychology (In Progress)
Calendar & scheduling
Lviv Polytechnic National University | 2025 – 2027
AI for routine automation
Flexible online program applying psychological
Basic CRM data management
insights to enhance team communication.
Outreach & Lead Generation
Tracking metrics & statistics B.S. in Psychology (Partial Completion)
Task priority control Ivan Franko National University of Lviv | 2016 – 2019
Completed 3 years focusing on group dynamics,
decision-making, and conflict resolution.
LANGUAGES
Project Management Fundamentals
Ukrainian (Native) Udemy | 2026
English (Upper-Intermediate) Course covering project lifecycles, scope, budget,
German (Elementary / Beginner) risk, task scheduling, Agile/Waterfall, and
stakeholder communication.

Lviv / Remote [відкрити контакти](див. вище в блоці «контактна інформація»)