Контактна інформація

Шукач вказав телефон .

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19377921/

Досвід роботи

Контролер якості

з 03.2026 по 07.2026 (5 місяців)
Keiki, Дистанційно (IT)

Mentored and coached support agents through QA reviews,
feedback, and process guidance to improve service quality and
adherence to standards.
Helped build and refine QA evaluation frameworks, contributing
to the team’s scoring and performance assessment system.
Conducted QA evaluations using Google Sheets and Zendesk
Explore to identify trends, provide feedback, and drive
improvements.
Created training materials, video tutorials, presentations, and
Notion documentation to streamline onboarding and ensure
consistent workflows.
Analyzed dispute cases, including customer history and VAMP
metrics, to support operational reporting and process
improvements.

Агент служби підтримки

з 11.2023 по 03.2026 (2 роки 5 місяців)
EverHelp, Дистанційно (IT)

Resolved customer requests accurately and empathetically,
maintaining a stable QC score of 95+.
Mentored new hires through ticket feedback and shadowing,
speeding up onboarding and proficiency.
Coordinated with product teams via Jira and internal Zendesk
notes to ensure smooth issue resolution.
Tracked and reported customer interactions, minor bugs, and
typos to protect product quality and support knowledge base
improvements.
Managed payment operations and chargeback cases, including
transaction status checks, disputes, refusals, and internal
incidents, ensuring timely and accurate resolution.

Вчитель англійської

з 05.2023 по 08.2023 (4 місяці)
AntiSchool, Дистанційно (Освіта, наука)

Taught 20+ students across diverse age groups (10–64 years).
Delivered 113 lessons within the first month, demonstrating
rapid adaptation and effective lesson planning despite
starting with no prior formal teaching experience.
Managed student schedules to optimize lesson timing and
ensure a productive, engaging learning experience.

Освіта

Горлівський інститут іноземних мов

Факультет романо-германських мов - Філологія (переклад включно), Бахмут
Незакінчена вища, з 2021 по 2023 (2 роки)

Додаткова освіта та сертифікати

IELTS Academic Online - C1

A certificate

Знання і навички

• Zendesk
• Jira
• Amplitude
• Solidgate
• Canva
• Google Workspace
• Google Sheets

Знання мов

Англійська — просунутий