Данило

DANYLO YEHORENKO
Operations & Customer Support Specialist
[відкрити контакти](див. вище в блоці «контактна інформація») | Spain/Ukraine | LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Versatile Operations and Customer Support Specialist with over 4 years of experience in international coordination,
billing operations, and digital platform management. Proven track record in workflow optimization, complex
documentation, and leading cross-functional onboarding and training initiatives. Expert in crisis resolution and
cross-cultural stakeholder management.

CORE SKILLS

Management & Process & Workflow Optimization, Billing Operations, Team Leadership, Operational
Operations: Compliance, Administrative Management.

Customer Relations: Complex Issue Resolution, Onboarding & Training (Shadowing, Buddy Meetings),
Crisis Management, Cross-Cultural Communication.

PROFESSIONAL EXPERIENCE
Billing / Customer Support Specialist
Uniwell | Aug 2025 – Present
• Execute manual processing of complex customer requests and billing transactions with high accuracy.
• Design and introduce new operational workflows to enhance overall team productivity and efficiency.
• Lead onboarding and shadowing programs for new hires, facilitating integration via "buddy meetings."

Gaming Platform Administrator & Operations Specialist
Online Entertainment Platform | 2023 – 2025
• Managed day-to-day platform administration, user activity, and operational workflows.
• Provided high-tier customer support and dispute resolution, ensuring user retention and satisfaction.
• Monitored transactions and accounts to ensure operational integrity and compliance with standards.

Senior International Relations Specialist
Mariupol State University | Kyiv / Mariupol, Ukraine | Sep 2023 – Jul 2025
• Oversaw international office operations, cross-cultural partner relations, and workflow optimization.
• Coordinated language courses for foreign nationals and managed legal compliance, migration, and notarial
documents.
• Spearheaded university participation in international projects (Erasmus+ INTERADIS, PAVE, Open4UA).
• Conducted international training sessions on crisis management in Germany, Ireland, Italy, and the Netherlands.

First Category Specialist, Center of International Relations
Mariupol State University | Kyiv, Ukraine | Aug 2022 – Sep 2023
• Collaborated with state migration services and insurance firms to streamline visa and residence permit
processing.
• Maintained student record systems, ensured regulation compliance, and organized academic events.
International Relations Specialist
Mariupol State University | Mariupol, Ukraine | Aug 2021 – Aug 2022
• Provided advisory support regarding migration procedures, document verification, and legal authentication.
• Led comprehensive orientation sessions and supported cross-cultural integration workflows.

EDUCATION
Mariupol State University (Kyiv / Mariupol, Ukraine)
• Bachelor of Arts in International Relations | Expected Graduation: 2027
• Master of Science in Management (Tourism Management) | Graduated: 2023
• Bachelor of Science in Tourism Management | Graduated: 2021

LANGUAGES
English: B1 (Intermediate) | Ukrainian & Russian: Native / Superior | Spanish: Novice (A1)