Леонід

LEONID MALYSHEV
CUSTOMER SUCCESS
SPECIALIST

PROFESSIONAL SUMMARY
Detail-oriented professional with over 6 years of experience in the CONTACT
cryptocurrency industry, including P2P trading and digital asset
transactions,bank custom support. Experienced in customer Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
communication, problem-solving, and handling financial-related Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
inquiries in fast-paced environments. Quick to learn new tools and
processes, with strong attention to detail and a customer-focused
approach. Eager to build a long-term career in customer support.

Customer Support Specialist | Monobank | 2025-2025
WORK EXPERIENCE Provided customer support via chat and email.
P2P Merchant (Self-employed) Remote | 2024 –
Assisted customers with account, card, and payment-
Completed over 500+ P2P cryptocurrency transactions. related inquiries.
Managed daily buy and sell orders. Resolved issues efficiently while maintaining high
Investigated and resolved transaction disputes. customer satisfaction.
Verified payment confirmations before releasing assets. Escalated complex cases to relevant departments.
Identified suspicious activity and helped prevent fraudulent transactions. Worked according to internal procedures and service
quality standards.
Maintained accurate transaction records.
Communicated with customers to resolve issues quickly and professionally.
Marketing Solutions Agency HARD SKILLS SOFT SKILLS
Currency Exchange Office 2023-2025 Customer Support Communication
Live Chat Support Empathy
Exchange Operator / Cashier
Email Support Attention to Detail
Processed cash transactions in different currencies.
Payment Support Multitasking
Counted and verified cash accurately.
Dispute Resolution Time Management
Assisted customers with exchange operations.
P2P Trading Knowledge Teamwork
Followed internal procedures and security requirements.
Merchant Support Conflict Resolution
Maintained accuracy while working in a fast-paced environment.
KYC & Identity Verification Adaptability
Sales Manager ”Children's Goods Store” 2022-2023
Fraud Detection (Basic) Fast Learning
Assisted customers in selecting products based on their needs.
Cryptocurrency
Processed sales and handled cash and card payments. Stress Resistance
Problem Solving
Maintained accurate records of transactions.
Microsoft Office / Google
Resolved customer inquiries and complaints professionally.
Workspace
Ensured a high level of customer service.
CRM Systems (Zendesk,
Worked with attention to detail when processing orders and payments.
Intercom, Freshdesk)
LANGUAGES ACADEMIC HISTORY
Russian “native” Bachelor of Navigation and ship handling
Ukranian “native”
Odessa maritime academy | 2022-2025
English “fluent”
Odessa №92 High School 2018-2020