Victor

UMEH VICTOR CHIDERA Sales & Customer Service
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») No. 28 Nanka street t.me/Dhera13

[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE SUMMARY

High-performing Sales and Customer Service Professional with experience across e-commerce, fintech, and remote service
environments. Skilled in customer relationship management, CRM systems, account support, and issue resolution. Proven ability to
build strong client relationships, enhance customer satisfaction, and drive business growth. Proficient in Shopify, Zendesk,
Microsoft Office, and Google Workspace

WORK EXPERIENCE

Independent cluster supervisor ~NYSC, World Health Organization (WHO) Jun 2025 – Jul 2025
•Conducted digital data collection, reporting and documentation across 900+ Akwa Ibom
households using mobile tools during polio campaign.
• Identified issues in the field and submitted reports as regards non-compliance, leading
to a 90% increase in revisit rate.
• Collaborated with 12 health teams to ensure accurate data capture and analysis.
Customer support representative, GlammeringBh Mar 2023 – Jan 2024
Delivered customer support for Shopify-based e-commerce stores via live chat and email.
• Remote
• Tracked and resolved product delivery issues, returns, and refunds.
• Maintained a daily response rate of 98% and an average customer rating of 4.8/5.
Merchant Support Representative, OPay China
Assisted merchants with onboarding and account-related inquiries.
•

Resolved customer complaints and provided timely support.
•

Maintained accurate customer records and prepared reports.
•

Sales Manager, Standard Cleaning & Maintenance (SCM) Calgary, Canada
Managed and optimized the company's CRM system to track leads, monitor sales pipelines, and
•

improve client conversion rates.
Generated and qualified leads through cold outreach, email campaigns, and strategic follow-ups.
•

Engaged restaurant owners, facility managers, and business decision-makers to identify cleaning
•

and maintenance needs.

EDUCATION

Eucation and Biology, Nnamdi Azikiwe University 2019 – 2023
Awka, Anambra

SKILLS

Customer Service Customer Relationship Management Problem Solving
(CRM)
Computer literacy (MS Office, Google Email and Digital Communication
Workspace) Team Collaboration Tools
Data Entry Sales Support Lead Generation

LANGUAGES

Proficient in English Language
 LEADERSHIP & COMMUNITY ENGAGEMENT

Environmental Community Development Service (CDS) NYSC, President Aug 2025 – Dec 2025
Led a planning team of 6 to plan and execute 4 environmental and community projects
• Akwa Ibom State
Maintained accurate records, reports, and project documentation, increasing project success rate
•

by 85%
Collaborated with stakeholders to deliver projects on schedule
•

CERTIFICATIONS & ADDITIONAL INFORMATION

Teacher’s registration council of Nigeria, TRCN